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Module 1 — Global Program Understanding

Full LCC, ACE, LEAP frameworks

Recurring revenue math (70/20/10)

Territory protections & cross-territory rules

Branding & quality mandates

Module 2 — Leadership Operations

Crew Management SOPs

Scheduling & Dispatch SOPs

Multi-Site Reporting SOP

Route Planning & Monthly Program Cycles

Module 3 — Execution Quality

Inspection & Reporting SOPs

ACED/LEAP Consistency Standards

Field Quality Control SOPs

Client Risk Reporting SOP

Module 4 — Sales & Growth

LCC Pitch

ACE property manager outreach

LEAP commercial facility selling

CRM sales flow + tagging for all 3 programs

Module 5 — Business Systems Integration

1Stroke OS Setup

Billing, invoicing, and collections

Documenting everything

Program renewals and retention

Module 6 — Compliance & Protection

Liability protocols

Photo/log documentation rules

Operator responsibilities vs company responsibilities

Penalties, QA reviews, scorecards

Module 7 — Scaling Across a Territory

Hiring track: tech → inspector → lead

Training new staff using this syllabus

Monthly reporting to HQ

Quarterly territory performance reviews

LCC – Operator / Partner Training Path

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