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Module 1: Why Admin Systems Decide Profit

Lesson 1: How Billing Sloppiness Quietly Destroys Margin

Lesson 2: Why “Nice” Policies Create Expensive Clients

Lesson 3: The Difference Between Customer Service and Giving Away Money

Module 2: Deposit Rules and Payment Structure

Lesson 1: Setting Deposit Standards That Don’t Create Drama

Lesson 2: Payment Milestones: When to Invoice and Why It Matters

Lesson 3: Auto-Pay Setup Without Friction (and When to Require It)

Module 3: Invoicing Accuracy and Billing Hygiene

Lesson 1: The Minimum Invoice Standard (What Must Be Included)

Lesson 2: Preventing Common Invoice Mistakes That Trigger Disputes

Lesson 3: Managing Billing Exceptions Without Letting Them Become Policy

Module 4: Handling Refunds, Chargebacks, and Payment Disputes

Lesson 1: Refund Rules That Protect Reputation and Cash

Lesson 2: How to Respond to Chargeback Threats Without Panicking

Lesson 3: Documentation That Wins Disputes (Without Writing a Book)

Module 5: Cancellations, Reschedules, and Policy Boundaries

Lesson 1: Cancellation Terms That Prevent Scheduling Chaos

Lesson 2: Reschedule Limits and Why You Need Them

Lesson 3: What to Say When Clients Push Back on Policies

Module 6: Collections and AR Control

Lesson 1: Aging Receivables: The Early Signals Before It Gets Bad

Lesson 2: The Collections Sequence That Stays Professional

Lesson 3: Escalation Rules: When to Pause Work or Involve Ownership

L5 — Admin + Billing SOP Kit (Auto-pay, refunds, cancellations)

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