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Module 1: Quality as a System (Not a Personality Trait)

Lesson 1: Why “Hiring Better People” Doesn’t Solve Quality Drift

Lesson 2: The Four Pillars of Field Quality (Prep, Application, Protection, Closeout)

Lesson 3: Turning “Looks Good” Into Measurable Standards

Module 2: Installing Non-Negotiable Field Standards

Lesson 1: Defining Minimum Acceptable Standards by Phase

Lesson 2: Building a Non-Negotiables List That Crews Can’t Ignore

Lesson 3: Making Standards Visible and Easy to Verify

Module 3: Inspection Checkpoints That Catch Problems Early

Lesson 1: Where to Inspect (Prep, First Coat, Final, Closeout)

Lesson 2: Who Inspects and How to Prevent “Rubber Stamps”

Lesson 3: Stop-Work Triggers: When You Pause the Job and Fix It

Module 4: Defect Logging and Permanent Fixes

Lesson 1: Classifying Defects Without Blame

Lesson 2: Root Cause vs Symptom: How to Stop Repeat Failures

Lesson 3: The “3-in-30” Rule: When Standards Must Be Updated

Module 5: Closeout Governance and Client Proof (Ties to L2)

Lesson 1: Closeout Packages That Prevent Disputes

Lesson 2: Photo and Walkthrough Standards That Lock Trust

Lesson 3: Preventing “Do Not Reopen” Violations That Bleed Margin

Module 6: Exceptions, Authority, and Enforcement Cadence

Lesson 1: Who Can Approve Exceptions (and Why It Must Be Restricted)

Lesson 2: Documenting Exceptions So Standards Don’t Rot

Lesson 3: Weekly QC Cadence That Deploys One Improvement at a Time

L12 Quality_Governance_Playbook

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