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Module 1: Why Most Dashboards Don’t Change Anything

Lesson 1: The Difference Between “Reporting” and “Control”

Lesson 2: How Too Many Metrics Create Paralysis

Lesson 3: Why Feelings Beat Facts When KPIs Aren’t Enforced

Module 2: Choosing KPIs That Actually Matter

Lesson 1: Leading vs Lagging Indicators (What to Watch First)

Lesson 2: Selecting KPIs That Reveal Bottlenecks, Not Noise

Lesson 3: Avoiding Vanity Metrics That Feel Good but Do Nothing

Module 3: Defining KPIs So They Can’t Be Argued

Lesson 1: Writing Clear KPI Definitions and Calculations

Lesson 2: Setting Red / Yellow / Green Thresholds

Lesson 3: Assigning Ownership So KPIs Don’t Float

Module 4: Weekly KPI Review That Forces Action

Lesson 1: The 20-Minute Weekly Review Format

Lesson 2: Turning Red Metrics Into Decisions, Not Debates

Lesson 3: Assigning Owners and Deadlines Every Time

Module 5: Diagnosing Bottlenecks Using KPI Patterns

Lesson 1: Reading KPI Relationships (Cause vs Symptom)

Lesson 2: Mapping KPI Failures to the Correct System (Sales, Ops, Admin, Quality)

Lesson 3: Why Fixing the Wrong KPI Makes Things Worse

Module 6: Monthly Review and Continuous Improvement

Lesson 1: Spotting Trends Before They Become Crises

Lesson 2: Choosing One System Fix Per Month

Lesson 3: Updating KPIs Without Creating Chaos

L11 — KPI Dashboard

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