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1. The Accountability Mindset (Ownership, Not Blame)

1.1: Accountability vs. Blame

1.2: The Ownership Principle

1.3: Accountability Is Two-Way

2. Setting the Stage for Accountability

2.1: Clarity First   

2.2: Trust and Respect

2.3: Stage-Setting Conversations

3. Ownership, Deadlines & Delegation

3.1: Ownership in Practice

3.2: Deadlines as Supports

3.3: Delegation with Purpose

4. Coaching for Accountability

4.1: Coaching Questions

4.2: Accountability as Dialogue

4.3: Unlocking Ownership

5. Feedback Flows Up and Down

5.1: Feedback as a Two-Way Street

5.2: Encouraging Constructive Feedback

5.3: Embedding Feedback in Culture

6. Crucial Conversations & Team Dysfunction

6.1: When Accountability Gets Tough

6.2: Language That Holds the Line

6.3: Addressing Dysfunction

Conclusion

Accountability in Action

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Lesson 14: Keeping People Accountable

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