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Section 1: The Reality of Everyday Disruptions

Everyday Disruptions vs. Major Crisis: Knowing the Difference

The Four Faces of Friction: Types of Everyday Disruptions

Must Do, Delay, or Pause: Prioritizing Your Daily Work

Section 2: Building Practical Continuity Strategies

People Power: Continuity Strategies for Staff Shortages

Plan B for Systems: Processes, Tools, and Workarounds

Space and Supply Chains: Strategies for Premises and Suppliers

Section 3: Responding and Communicating in the Moment

Springing into Action: Spotting and Responding Promptly

Keeping Calm and Clear: Communicating During Disruptions

Section 4: Learning, Improving, and the Team Playbook

The Art of the Debrief: Learning from Small Disruptions

Building Your Team's Everyday Disruption Playbook

Section 5: Knowledge Check (Quizzes)

Quiz: Grasping the Basics of Everyday Disruptions

Quiz: Mastering Task Prioritization

Quiz: Testing Your Workaround Strategies

Quiz: Navigating Communication and Response

Quiz: Perfecting the Team Playbook and Debriefs

Section 6: Course Feedback

Course Feedback

Badge Card

In today's fast-paced work environment, it is rarely the massive organizational crises that derail productivity—it is the everyday disruptions. From sudden staff shortages and unexpected system glitches to delayed supplier deliveries and minor facility issues, these daily frictions can quickly snowball into major operational bottlenecks if left unmanaged.

In today's fast-paced work environment, it is rarely the massive organizational crises that derail productivity—it is the everyday disruptions. From sudden staff shortages and unexpected system glitches to delayed supplier deliveries and minor facility issues, these daily frictions can quickly snowball into major operational bottlenecks if left unmanaged. 'Keep Work Moving: Practical Continuity Habits for Everyday Disruptions' is a comprehensive online course designed to equip managers, team leaders, and front-line professionals with the practical tools needed to maintain seamless operations during routine hiccups.

Throughout this engaging course, you will learn how to distinguish between minor hitches and major crises, categorize the 'Four Faces of Friction' (people, premises, technology, and suppliers), and apply the highly effective 'must do, delay, or pause' framework to prioritize your daily workload. You will discover actionable strategies to build resilience, such as cross-training for staff absences, designing manual 'Plan B' workarounds for IT outages, and managing supply chain delays. Furthermore, you will master the art of clear communication during disruptions and learn how to conduct quick, blame-free debriefs to foster continuous improvement. By the end of the course, you will have developed a customized, one-page 'Everyday Disruption Playbook' tailored to your team's unique needs, ensuring that no matter what minor chaos the day brings, your core work keeps moving forward smoothly.

Business continuity: Everyday disruptions, how continuity helps

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            <p>Consider the last time a "minor" hiccup derailed your entire afternoon. Was it a critical team member calling in sick, a software glitch that slowed your processing to a crawl, or a supplier delivery that simply never arrived? While organizations often spend months preparing for catastrophic, once-in-a-decade crises, it is the relentless friction of everyday disruptions that quietly erodes productivity, exhausts your staff, and chips away at customer trust. For front-line managers and team leaders, the real challenge isn't just surviving the big storm; it is navigating the daily fog of operational hitches. If your team’s ability to deliver depends on everything going perfectly every single day, how resilient is your operation really?</p>

<p>This course reframes business continuity from a complex manual gathering dust on a shelf into a set of practical, high-impact habits designed for the heat of the moment. You will move beyond reactive firefighting by mastering the "Must Do, Delay, or Pause" framework and developing manual "Plan B" workarounds that keep the wheels turning even when technology fails or staff levels drop. By exploring the four faces of friction—people, premises, technology, and suppliers—you will learn to spot early warning signs and communicate with a level of clarity that prevents panic. It is time to stop letting small disruptions dictate your team's success and start building a "Playbook" culture where work keeps moving, no matter what the day throws at you.</p>
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