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A. Notions et repères

Comprendre — ISO 9001:2026 — Management de la qualité

B. Méthode de décision

Décider et agir — ISO 9001:2026 — Management de la qualité

C. Cas pratique corrigé

Appliquer — ISO 9001:2026 — Management de la qualité

D. Quiz et consolidation

Consignes — ISO 04 — ISO 9001:2026 — Management de la qualité

Q1 — Mise en situation

Q2 — Mise en situation

Q3 — Mise en situation

Q4 — Mise en situation

Q5 — Mise en situation

Corrigé commenté — ISO 04 — ISO 9001:2026 — Management de la qualité

Piloter la qualité, la conformité des prestations et la satisfaction client.

ISO 04 — ISO 9001:2026 — Management de la qualité

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