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ENGINEERING FACULTY

DEPARTMENT OF INDUSTRIAL ENGINEERING

INTRODUCTION

GENERAL INFORMATION ABOUT THE COMPANY

1.1. General Information

1.2. The mission and vision of the company

FEATURES OF SERVICES PROVIDED BY THE COMPANY

SWOT ANALYSIS FOR THE COMPANY

TECHNICAL INFRASTRUCTURE OF COMPANY

4.1 MS Office Applications That Used in the Company

4.2 Other Softwares That Used in My Department

THE PLACE OF CUSTOMER DEMANDS IN THE COMPANY'S SERVICE SYSTEMS

SIMULATION MODEL FOR A PROCESS

FACILITY PLAN OF ORGANIZATION

7.1. Evaluating the Location of the Service System

DEMAND FORECAST IN THE COMPANY

8.1. What Forecasting Methods are used in the Company?

8.2. How is the Data Obtained when Forecasting the Demand?

8.3. Explaining One of Forecasting Methods used in the Company

SERVICE PLANNING IN THE COMPANY

9.1. What Departments of the Company are Involved in the Process of Service Planning Activities?

9.2. How is the Service capacity Determined in the Company?

WORK METHOD IN THE COMPANY

10.1. Examples of Work Methods Applied in the Company

10.2. Time Study for a Process in the Company

SUPPLY PROCESS FLOW FOR A PRODUCT

SIMPLE CALCULATION FOR DETERMINING THE NUMBER OF PERMANENT STAFFS

OPERATIONS RESEARCH TECHNIQUES IN THE COMPANY

13.1. Operations Research Techniques are used in the Company

13.2. Solving a Operations Research Problem in the Company

QUALITY MANAGEMENT SYSTEMS THAT USED IN THE COMPANY

OCCUPATIONAL SAFETY AND ERGONOMICS ACTIVITIES IN THE COMPANY

15.1. Is there any activity in the company being conducted due to the 6331st law?

15.2. What kind of solution methods are suggested to solve these problems?

WAREHOUSE AND INVENTORY PLANNING IN THE COMPANY

16.1. What are the Inventories Held and Their Functions in the Company?

16.2. What are the Company's Inventory Management Policies?

16.3. Is Warehouse Management System Used in the Service System?

HOW DOES THE COMPANY MANAGE NEGATIVE FEEDBACKS?

HOW DOES THE COMPANY MANAGE SERVICE AND PROCESS DEFECTIONS

CUSTOMER RELATIONSHIP MANAGEMENT IN THE COMPANY

19.1. Customer Relationship in the Service System

19.2. Is There any Advertisement Applications in the Service System?

CONCLUSION AND EVALUATION

Badge Card

Industrial Engineering for Service Operations: Design, Flow, and Capacity is a hands-on course that equips you to architect, analyze, and optimize service systems across industries such as healthcare, banking, retail, logistics, hospitality, and tech support. You will learn how to translate messy, variable demand into predictable, high-performing operations using proven industrial engineering methods adapted for services. From mapping service blueprints and quantifying customer demand, to designing facility layouts, staffing models, and queueing strategies, this course turns theory into practical decisions you can apply immediately. You’ll build forecasting models, simulate processes to test improvements, and apply operations research to allocate resources and eliminate bottlenecks. You’ll also explore quality systems, safety and ergonomics, inventory in services, and customer feedback loops to drive continuous improvement. By the end, you will be able to design service flows that balance experience, efficiency, and cost—confidently setting capacity, reducing wait times, and managing variability. Ideal for aspiring and current operations leaders, analysts, and engineers who want to deliver reliable, scalable service performance.

Industrial Engineering for Service Operations: Design, Flow, and Capacity

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            <p>Industrial Engineering for Service Operations: Design, Flow, and Capacity equips you to analyze, design, and improve service systems through a rigorous engineering lens. Starting from the organizational context of an Industrial Engineering department, the course connects faculty perspectives to real company settings where services are designed, delivered, and continuously refined. You will ground your learning in structured modules that span introductory concepts, company profiling, and the unique features that distinguish services from manufacturing—intangibility, variability, simultaneity, and customer co-production—so you understand what must be engineered differently in service environments.</p>

<p>The curriculum then progresses into applied analysis. You will investigate a company’s mission and vision and translate those aspirations into measurable service outcomes. Through SWOT analysis and a review of technical infrastructure—including MS Office and department-specific software—you will link strategic direction to operational capabilities. A dedicated focus on customer demand situates the voice of the customer within service systems, preparing you to model flows, evaluate service locations, and design facility plans that reduce wait times and enhance experience. You will build and test simulation models to evaluate process alternatives, forecast demand and source data reliably, and determine capacity using service planning methods. Complementary modules cover work methods and time study, supply process flows, and staffing calculations to balance utilization, cost, and service levels. You will also apply operations research techniques to real problems, strengthen quality systems for defect and feedback management, and integrate occupational safety and ergonomics. Finally, you will refine warehouse and inventory practices for service contexts and embed customer relationship management and communication, ensuring that design, flow, and capacity decisions are cohesive, data-driven, and resilient—culminating in a conclusion and evaluation that consolidates insights across the course.</p>
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