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Course Introduction and Fundamentals

Course Overview

Session No: 1

Session No: 2

Session No: 3

Session No: 4

🎮 Crossword: ICT Terminology

Quiz

Quiz: ICT Basics in Logistics

Quiz: Communication Systems

Quiz: Management Systems (TMS & WMS)

Quiz: Security and Trends

Final Assessment: ICT in Freight Forwarding

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Course Feedback Survey

ICT Essentials for Global Freight Forwarding is a practical, industry-aligned course designed to help logistics professionals master the digital tools that power modern supply chains. From foundational hardware and software to advanced platforms like Transport Management Systems (TMS) and Warehouse Management Systems (WMS), you’ll learn how to streamline operations, improve accuracy, and deliver customer value at scale. The course demystifies core ICT concepts in the context of freight forwarding, including networks, communication standards, Electronic Data Interchange (EDI), track-and-trace capabilities, and data security best practices. You’ll explore how standardized digital documentation accelerates global trade, how cloud computing enables resilient collaboration, and how cybersecurity safeguards sensitive shipment and customer data. Through bite-sized sessions, knowledge checks, and a final assessment, you’ll build job-ready competence that maps to the ICT module of the FIATA Diploma. Whether you’re new to logistics or advancing into digital operations roles, this course equips you to confidently select, use, and optimize ICT systems across air, ocean, and road freight workflows. Join us to elevate your digital fluency, reduce process friction, and drive visibility from quote to delivery.

ICT Essentials for Global Freight Forwarding

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            <p>The global freight forwarding industry has undergone a massive digital transformation, making Information and Communication Technology (ICT) the backbone of modern logistics operations. This course, ICT Essentials for Global Freight Forwarding, is designed to bridge the gap between traditional logistics practices and the digital demands of the 21st century. By exploring the core components and functions of ICT, participants will gain a comprehensive understanding of how digital tools streamline supply chain management, enhance operational efficiency, and facilitate seamless international trade. As a critical module of the FIATA Diploma, this curriculum emphasizes the strategic role of technology in managing complex global networks and meeting the evolving expectations of international stakeholders.</p>

<p>Throughout this course, learners will delve into the technical and operational aspects of logistics technology, starting with the fundamental hardware, software, and networking infrastructures that power a modern freight forwarding office. The curriculum progresses into specialized topics such as Electronic Data Interchange (EDI) and the standardization of digital documentation, which are essential for global interoperability and reducing administrative bottlenecks. Furthermore, the course provides in-depth insights into Transport Management Systems (TMS), Warehouse Management Systems (WMS), and real-time track-and-trace technologies that provide vital visibility in the supply chain. To ensure a well-rounded perspective, the final sections address critical data security practices, cybersecurity threats, and the impact of emerging trends like cloud computing on the future of the industry.</p>
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