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Module 1: What an ICR Is and Isn’t

Lesson 1: Explain the ICR purpose without turning it into an estimate

Lesson 2: Set expectations for interior access, permissions, and documentation-only scope

Lesson 3: Identify what you must never promise, recommend, or speculate about

Module 2: Arrival, Permission, and Field Script Execution

Lesson 1: Run the arrival opener and confirm who is authorizing interior access

Lesson 2: Frame the inspection so the homeowner stays aligned and comfortable

Lesson 3: Close the visit and state next steps without selling or pricing

Module 3: Room-by-Room Inspection Method

Lesson 1: Inspect interiors in a consistent order without skipping rooms or surfaces

Lesson 2: Identify common interior wear patterns and record them correctly

Lesson 3: Document observations in clear, factual language the office can use

Module 4: Rating System Consistency

Lesson 1: Apply Green/Yellow/Red ratings using the same thresholds every time

Lesson 2: Write rating rationale that matches photos and observations

Lesson 3: Avoid rating drift, overcalling issues, and mixing opinion with facts

Module 5: Photo Standards and Upload Rules

Lesson 1: Capture required room overviews with clear orientation and context

Lesson 2: Capture detail photos that prove condition without ambiguity

Lesson 3: Label and upload photos so they are usable for review and follow-up

Module 6: Submission, Completion, and Attestation

Lesson 1: Complete the ICR job form fields without gaps or “n/a” misuse

Lesson 2: Run the completion checklist so the report is audit-ready

Lesson 3: Submit the attestation correctly and confirm the record is complete

Module 7: Escalation Rules and Office Handoff

Lesson 1: Identify moisture, failing areas, and client requests that require escalation

Lesson 2: Record escalation notes so the office can act without re-calling you

Lesson 3: Protect the company by avoiding unauthorized advice and commitments

Module 8: Handling Homeowner Questions During an ICR

Lesson 1: Deflect pricing, timelines, and scope questions using approved language

Lesson 2: Handle discomfort, privacy concerns, and skepticism without friction

Lesson 3: End conversations cleanly and route questions to the right person

ICR Technician Track — Delivering the Interior Condition Report Standard

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