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Section 1 — Human Performance and Its Limits

Why Human Factors Matter in ATSEP Work

Types of Human Error — Slips, Lapses, Mistakes and Violations

Quiz — Human Error Types

Section 2 — The SHELL Model and Situational Awareness

The SHELL Model — Analysing Human Factors in Context

Situational Awareness in Maintenance Operations

Quiz — SHELL Model and Situational Awareness

Section 3 — Team Resource Management, Fatigue and Shift Handover

Team Resource Management for ATSEP

Fatigue and its Effects on ATSEP Performance

Shift Handover — The Critical Communication Event

Case Study — Human Factors in a Maintenance Event

Revision Workbook — Module 4

Module 4 Final Quiz

Most aviation accidents and incidents have a human factors element. In maintenance, human error is implicated in a significant proportion of technical events — not because ATSEP are careless, but because human cognition has predictable limitations that interact badly with the demands of complex maintenance tasks.

Human Factors in ATSEP Work

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