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Introduction to Human Factors in Aviation

Fundamentals of Human Factors

Maintaining Situational Awareness

Performance and Workload Management

Managing Workload Effectively

Mitigating Fatigue and Stress

Error Management and Safety Culture

Classifying Operational Errors

Threat and Error Management (TEM)

Embracing Safety Culture

🎮 Pixel Quest: Human Factors Challenge

Knowledge Assessment

Quiz: Human Factors and Situational Awareness

Quiz: Workload and Stress Management

Quiz: Understanding Error Types

Quiz: Threat and Error Management Applications

Quiz: Safety Culture Principles

Course Feedback

Course Experience Survey

Learning Effectiveness Survey

Human Factors and Safety Culture for Air Traffic Control Assistants is a focused, practice-first course designed to elevate operational reliability where it matters most: in the tower, approach, and en-route support environments. You’ll learn how human performance, situational awareness, workload, fatigue, and stress intersect to influence safety outcomes—and how to proactively manage each factor in real time. Through concise lessons, practical examples, and scenario-driven activities, you’ll connect human factors theory to the day-to-day responsibilities of an ATC Assistant, from data entry and coordination to monitoring runway status, weather, NOTAMs, and equipment states. We unpack how slips, lapses, and mistakes occur, how to trap them early, and how Threat and Error Management (TEM) helps you detect, resist, and recover from hazards. You’ll also build the habits of a strong safety culture: open reporting, speaking up, and escalating uncertainty without hesitation. Whether you support peak arrival banks or navigate abnormal situations, you’ll develop the calm, disciplined mindset needed to maintain accuracy under pressure. By the end, you’ll be ready to contribute confidently to safer, more resilient air traffic operations—one clear decision, accurate update, and timely report at a time.

Module 8 Human Factors and Safety Culture for Air Traffic Control Assistants

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            <p>The aviation industry operates within a complex socio-technical system where the interaction between human operators and technology is paramount to maintaining the highest standards of safety. For Air Traffic Control Assistants, a comprehensive understanding of Human Factors is not merely an academic requirement but a critical operational necessity. This course examines the psychological and physiological elements—including decision-making processes, fatigue, and stress—that directly influence human performance in high-stakes environments. By establishing a robust foundation in situational awareness, assistants learn to monitor runway statuses and weather conditions effectively, thereby mitigating the risk of coordination errors that could lead to catastrophic aviation accidents.</p>

<p>Beyond individual performance, this curriculum addresses the systemic management of workload and the cultivation of a proactive safety culture. Participants will explore specific strategies for maintaining accuracy during peak traffic periods and identify the professional disciplines necessary to mitigate the debilitating effects of fatigue and complacency. A significant portion of the training is dedicated to the classification of operational errors—such as slips, lapses, and mistakes—and the practical application of the Threat and Error Management (TEM) framework. By fostering an environment where reporting discrepancies is encouraged and uncertainty is escalated through open communication, Air Traffic Control Assistants contribute to a resilient safety culture that prioritizes continuous improvement and operational integrity.</p>
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