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Introduction

Why the word "Boss"?

Lessons

Being a great boss

Do you have what it takes?

Delegate and elevate

Surronding yourself with great people

Leadership, management and accountability (LMA)

The five leadership practices of great bosses at CitizenGO

The five management practices

The quarterly conversation at CitizenGO

The four people issues

A final word on people

Badge Card

How to be a Great Boss 

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