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Start Here: Key Language

Welcome: A Smooth Hotel Stay

Making and Confirming a Booking

Checking In and Asking About Facilities

Making a Polite Complaint

Knowledge Check: Apply the Language

Practise confirming booking details, asking about facilities and making a clear, constructive complaint while keeping expectations realistic and polite.

An A2 practical English module for making hotel arrangements, checking in, asking about facilities and resolving service problems politely.

Hotel English: Booking, Checking In and Resolving Problems

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