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The first 30 seconds

You have 30 seconds

Smile and make eye contact

Say hello, even when you're busy

Be honest about the wait

With regulars, use their name

Recap

Check what you learned

Question 1

Question 2

Question 3

A 4-minute lesson on welcoming guests in the first 30 seconds, handling waits honestly and greeting regulars by name.

A 4-minute lesson for new service crew: how to welcome every guest in the first 30 seconds, handle waits honestly and make regulars feel at home.

Greeting guests and building rapport

<div class="simple-box-wrapper"> <div class="simple-box"> <div class="column"> <h3>Description</h3> <div class="ck-horizontal-line"><hr></div> <p>I'm a paragraph. Click to start writing that will inform, inspire, or encourage your community. We know you have so many things to share with the world. Happy editing!</p> </div> </div> </div>