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Receiving Feedback Well

Why Feedback Starts With the Receiver

The Three Types of Feedback

The Three Triggers That Block Feedback

Spot the Trigger

Giving Feedback Well

Pull Beats Push

Reinforcing and Redirecting Feedback

Reinforcing or Redirecting?

Performance Appraisals

Running Effective Appraisals

Eight Common Appraisal Errors

Feedback Checkpoint

Make feedback work both ways: recognise the three types of feedback, manage the three triggers that block it, create pull, deliver reinforcing and redirecting feedback, and run appraisals while avoiding the eight common errors.

Feedback is the fuel of growth — and most of us are clumsy at both ends of it. Learn to receive feedback without getting triggered, deliver it so it lands, and run appraisals your people actually find fair and useful.

Giving and Receiving Feedback Well

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