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Contenu du module

Concept : la logistique comme facteur de satisfaction

Principe : le coût d'un client insatisfait

Méthode : traiter une réclamation logistique

Outils & Technologies : le tracking client et les avis automatisés

Exemple concret : gérer un retard de livraison

Exercice : réponds à une réclamation

Quiz : relation client & SAV logistique

La relation client et le service après-vente en logistique.

Découvre comment la logistique influence directement la satisfaction client.

Gestion de la relation client & SAV logistique

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