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Friendly, Professional and Firm

Speaking To Someone Suspicious

Quiz

Script for Talking to Difficult Customers

Escalation and Documentation

How to avoid tipping off

Getting Info vs Tipping Off

Complex Scenario and Edge Cases

CDD and STRs/SARs

Collecting Information

Common CDD Gaps

Filing Internal Suspicious Activity Reports

Reporting to the FIU

How Filings Help Fight Crime

Record Keeping

From suspicion to report

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