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Introduction to Delegation Skills  

Before we learn about delegation

Press Play

Responsibility

Accountability

Key differences

Escalation

Exercise on accountability and responsibility

Definition of Delegation  

Importance of delegation

Barriers to effective delegation

Strategies for effective delegation

Foster a collaborative environment for support workers  

Recap

Further knowledge  

Establishing check-in points for progress updates  

Offering constructive feedback to enhance performance  

Become a delegation super hero!

The managers are new to people management and struggle to delegate for many reasons. The course needs to teach them about delegation but they are more visual learners hence don't make the course too wordy, and keep each chapter short.