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Getting Oriented

Welcome to Root Cause Analysis

What Counts as a Problem?

Preventive Action, Corrective Action, and Correction

Foundations Check

Symptom vs. Cause

Telling a Symptom from a Cause

Symptom vs. Cause Checkpoint

Sets the foundation: what counts as a problem, how preventive action, corrective action, and correction differ, and why telling a symptom from a cause is the first skill in RCA.

Before you can find a root cause, you need to know exactly what you're looking at. This module builds the vocabulary and mental habits every RCA investigation depends on: what a problem actually is, the difference between fixing it now versus fixing it for good, and how to separate a symptom from a cause.

Foundations of Problem-Solving

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