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The Operations Mindset

Welcome to Operations Management

Manufacturing, Services, and Hybrid Operations

Quiz: Seeing Operations as a System

Performance and Productivity

The Five Operations Performance Objectives

Productivity: Measuring Output From Inputs

Quiz: Choosing a Useful Performance Measure

Build a practical foundation in operations management, from process thinking and productivity to operational strategy and performance.

Learn the core ideas managers use to design, run, and improve the processes that deliver products and services.

Foundations of Operations Management

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