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Module overview

Welcome: the right tool for the situation (2 min)

Six Sigma and Lean side by side (3 min)

Total Quality Management and Business Process Reengineering (2 min)

Rummler-Brache, Scrum and Customer Experience Management (3 min)

When to choose Six Sigma (4 min)

Choosing in practice (3 min)

The sustainability lens: match the method to the resource loss (2 min)

Template: which improvement method fits? (10 min)

Practise

How to use the practice questions

Practice: Lean

Practice: Total Quality Management

Practice: redesign from the start

Practice: Scrum

Practice: Customer Experience Management

Practice: Rummler-Brache

Practice: when the cause is unknown

Practice: costs tied to processes

Practice: an obvious waiting problem

Recall game: improvement methods (5 min)

Foundations 3: Choosing the right improvement method

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