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Expectations for 9-1-1 Integrity

Lesson Overview

FCC 9-1-1 Service Rules

Routing Rules

Service Reliability Rules

NORS and PSAP Notification Rules

Compliance and Risk Management

Compliance Officer and Risk Incidents

Everyone is Affected by 9-1-1 Service Rules for Reliability

9-1-1 Service Reliability

Technological Risk

Operational Risk

Financial Risk

9-1-1 Service Reliability Summary

Responding to and Recovering from Outages

Respond to Outages

Respond to Outages – PSAP Notifications

Respond to Outages - Response Service Models

Recover from Outages

Conclusion and Summary

Conclusion

Summary

Resources

Assessment

Quiz on Lesson Overview and Expectations

Quiz on FCC 9-1-1 Service Rules

Quiz on Compliance and Risk Management

Quiz on 9-1-1 Service Reliability

Quiz on Responding to and Recovering from Outages

Feedback

Course Survey

Expectation for 9-1-1 Integrity

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            <p>The course titled "Expectation for 9-1-1 Integrity" is designed to provide a comprehensive understanding of the critical standards and practices that govern the integrity of emergency response systems. As the backbone of public safety, the 9-1-1 service must operate with the utmost reliability and accountability. This course will delve into the expectations set forth for 9-1-1 integrity, including the Federal Communications Commission (FCC) service rules, compliance and risk management strategies, and the protocols for responding to and recovering from outages. Participants will engage with a variety of modules that cover essential topics, ensuring they are well-equipped to uphold the integrity of emergency services.

<p>Throughout the course, learners will explore the intricacies of 9-1-1 service reliability, including the technological, operational, and financial risks that can impact service delivery. The curriculum is structured to facilitate a deep understanding of the responsibilities of compliance officers and the importance of maintaining service reliability for all stakeholders involved. By the end of this course, participants will not only grasp the expectations for 9-1-1 integrity but also be prepared to implement best practices and respond effectively to challenges that may arise in the field. This foundational knowledge is essential for ensuring that emergency response systems operate efficiently and effectively, ultimately safeguarding public safety.
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