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Program Foundations and Goals

Program Overview and Core Objectives for Eviction Prevention

Resident Rights and Responsibilities Under Rental Agreements

Early-Intervention and Communication Practices

Early-Intervention Triage and Risk Screening

Constructive Communication With Landlords and Property Management

Resource Navigation and Financial Assistance

Connecting Residents to Financial, Legal, and Community Resources

Implementing Short-Term Financial Stability Plans

Program Operations and Continuous Improvement

Service Workflow, Data, and Quality Assurance

Partnerships, Legal Coordination, and Ethical Practice

Knowledge Checks

Quiz: Rights and Responsibilities Essentials

Quiz: Early-Intervention Triage and Risk Screening

Quiz: Communication and Documentation With Landlords

Quiz: Resource Navigation and Warm Handoffs

Quiz: Program Workflow, Data, and Ethics

Course Wrap-Up and Feedback

Capstone Scenario and Action Plan

Post-Course Survey

Badge Card

Eviction Prevention: Rights, Resources, and Strategies for Housing Stability is a practical, step-by-step course designed for housing and resident services staff who are the first line of defense against displacement. Through real-world workflows, scripts, and tools, you will learn how to spot early warning signs, communicate effectively with landlords, connect residents to financial and legal supports, and document every action for measurable impact. The program blends core knowledge—such as lease terms, notice requirements, fair housing basics, and resident responsibilities—with hands-on triage, conflict de-escalation, and resource navigation. You will build confidence making warm handoffs to legal aid, mediation, and community partners while maintaining ethical boundaries and role clarity. By the end, you’ll know how to craft short-term stability plans, prioritize rent and utilities, combine assistance streams, and track outcomes that matter: fewer filings, faster resolutions, and stronger housing stability. Ideal for Project Access teams and similar resident services professionals, this course provides a complete toolkit for implementing site-level protocols, quality assurance, and continuous improvement. Finish with a capstone scenario and a 30-60-90 day plan to launch or strengthen an eviction prevention program at your properties.

Eviction Prevention: Rights, Resources, and Strategies for Housing Stability

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            <p>Eviction Prevention: Rights, Resources, and Strategies for Housing Stability equips Project Access staff to design, launch, and continuously improve site-level programs that reduce eviction risk and promote long-term housing stability. Grounded in early-intervention and rigorous service coordination, the course clarifies the program’s scope, the role of staff, and measurable outcomes such as fewer eviction filings, more successful resolutions, and faster, more accurate referrals. Participants will learn how neutral, accurate information, timely triage, and structured communication with residents and property teams combine to prevent crises, protect rights, and stabilize tenancies.</p>
<p>The curriculum progresses from foundational knowledge to operational execution. It begins with program goals and resident rights and responsibilities under leases, including habitability standards, fair housing basics, and anti-retaliation protections. It then develops practical skills for early-intervention triage, risk screening, and constructive landlord communication—covering payment plans, reasonable accommodations, maintenance remedies, documentation, and de-escalation. Participants will map local financial, legal, and community resources; practice warm handoffs and coordinated referrals; and design short-term financial stability plans that align budgets, benefits, and arrears negotiation with SMART goals and recertification timelines.</p>
<p>Operational excellence is emphasized through end-to-end workflow design, data capture standards, timeliness benchmarks, and escalation pathways that support safety and crisis response. The course details partnership-building with legal aid, mediation centers, and community-based organizations, while delineating the critical boundary between information and legal advice. Ethical, culturally responsive, and trauma-informed practices are integrated throughout. Knowledge checks reinforce core competencies across rights, triage, communication, resource navigation, and program operations. The capstone scenario challenges participants to synthesize skills into a site-ready 30-60-90 day implementation plan, ensuring that graduates can translate course concepts into actionable, measurable results for residents and properties.</p>
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