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Course 1: The Supervisor's Role in a Union Environment

Our Purpose as City Leaders

What We're Going to Learn

The Three Forces of Supervision

When You Need to Step In

Civil service rules to know as a manager.

The roles of the the city attorney’s office

Course 2: Coaching vs. Discipline

Knowing the Difference: Coaching vs. Discipline

How Progressive Discipline Works

When Coaching Isn't Working

Course 3: Documentation That Holds Up

Why Good Notes Matter

Using the F.A.I.R. Model

Spotting Strong vs. Weak Notes

Course 4: Labor Contracts & Grievances

Making Sense of the Labor Contract

What is the 'Just Cause' Standard?

How the Grievance Process Works

Course 5: Engaging HR & Taking Action

Teaming Up with Human Resources

When to Pass It Up the Chain

Looking Back at What We Learned

Wrapping Up the Series

Knowledge Checks: Series Quizzes

Quiz: Your Role as a Supervisor

Quiz: Coaching and Discipline

Quiz: Taking Good Notes

Quiz: Contracts and Grievances

Quiz: Working with HR

Series Wrap-Up and Feedback

Survey: Share Your Thoughts on the Series

Step confidently into your new leadership role with Essential Skills for New Managers in a Union Environment. Designed for City of Minneapolis supervisors and emerging leaders, this practical series shows you exactly how to lead diverse union teams with clarity, fairness, and confidence. Across five concise courses, you will learn where your authority comes from, how civil service rules and labor contracts shape daily decisions, and when to coach, document, or escalate issues. You will practice using progressive discipline the right way, apply the F.A.I.R. documentation model, and understand the just cause standard so your actions hold up during reviews or grievances. Real-world scenarios, checklists, and knowledge checks help you quickly turn ideas into action on the job. By the end, you will know when to step in, how to partner with HR and the City Attorney’s Office, and how to keep your workplace safe, equitable, and high-performing. Whether you are supervising for the first time or need a refresher, this course gives you the tools to lead with consistency, respect union obligations, and support the success of every Minneapolis employee.

Essential Skills for New Managers in a Union Environment

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            <p>Stepping into a leadership role with the City of Minneapolis is a big milestone in your career. Whether you are leading a diverse team in the Parks Department or managing office staff downtown, your new job comes with a unique set of responsibilities. You aren't just responsible for getting the work done; you also have to navigate civil service rules and union contracts. This course series is here to help you understand how these different "forces"—like city policies and labor agreements—work together. By learning how to act early when problems pop up, you can keep your workplace fair and safe for every single person on your team.</p>

<p>Throughout these lessons, you will pick up the essential tools needed to succeed as a city supervisor. We will explore the clear line between coaching an employee to help them grow and using formal discipline when things aren't improving. You will also learn how to keep great records using the F.A.I.R. model, which ensures your notes are factual and unbiased. We’ll even break down complex topics like "just cause" and the grievance process into simple steps. By the time you finish, you’ll know exactly how to partner with Human Resources and the City Attorney’s office to lead your team with heart and professional skill.</p>
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