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Introduction

Congratulations on Being a Manager

The Rewards of Leadership

Understanding Your Responsibilities

Management Vs Leadership

Be an Example

Expectations and Check-ins

Make it Safe

Improving Communication

Interruption-Free Listening

Content, Emotion and Intent

Leverage Two-Way Communication

Management: The numbers Stuff

Define Success

Remove Roadblocks

The People Stuff: Leadership

Connect With Authenticity

Create Team and Culture

Explain the Why

Authenticity, Transparency, and Vulnerability

Mistakes to Avoid

Wrong People in the Wrong Seat

Blame Instead of Ownership

Conclusion

Put Yourself in Their Shoes

Badge Card

Essential Lessons for First-Time Managers

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