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Unit 9: Complaints and Problems

Watch: the two scenes

The faulty headphones

What does Maya ask for?

When the first answer is no

Not good enough

Notice: the language that worked

Take charge: Complain and get a result

Complaint grammar: I'm afraid, was supposed to, should have, was sent

What went wrong?

Phrases you heard

Fix it: slips to repair

Say what you want

The Word Jar: eight words for this unit

Opposites: four pairs that pull apart

Flip it

Play, then go and do it

Word game: five words from this unit

Unit quest

Unit recap and crossword

Your mission this week

Check yourself

English Refresher Unit 9: Complaints and Problems. Teaching module for the unit's Moodle activities.

Staying firm and staying polite: saying what is wrong, saying what you want, and getting a result.

English Refresher Unit 9: Complaints and Problems

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