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Unit 10: Difficult conversations

Watch: the two scenes

The feedback conversation

The feedback

Clearing the air

Davis's side

Notice: what makes it natural

Take charge: Lead the hard talk: feedback, conflict, apology

Attacking, avoiding, just right

The real cause

Grammar in use

Phrases you heard

Fix it: slips to repair

Should have

Words: sharper and more natural

Sharper Words: eight to start with

The word bank: 50 to collect

A real apology

Play, then go and do it

Word game: five from this unit

Unit quest

Unit recap and crossword

Your mission this week

Check yourself

English Advanced Unit 10: Difficult conversations. Scenes, take-charge move, I statements and should have, phrases, fix-it, sharper words, games and mission.

The conversations we avoid are usually the ones that matter most. This unit shows you how to give feedback that lands, handle conflict calmly, and make a real apology, using 'I' statements, 'should have' and softened requests.

English Advanced Unit 10: Difficult conversations

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