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Module 3: Managing Conflict For Positive Result

Getting Started 

What Is Conflict? 

Activity 1: What Comes To Mind

Check Your Answer

Activity 2: What Comes To Mind 

Check Your Answers

Understanding The Sources Of Conflict

Information-Related Conflicts

Interests and Expectations

 Relationship-Based Conflicts

Structural or Procedural Conflicts

Cultural or Values Conflicts

Activity: Individual Reflection

Quiz

Discover More: Offline Content 

Reacting To Conflict

The Ways We React To Conflict 

The Amygdala-Hijack

Why Does This Even Matter?

Tools To Manage The Amygdala - Hijack

Let's Put It In Action

Don't Hold Back

The Waiting Game

Breathe It Out

Shift The Focus

Question The Feeling

Scenario 1

Response

Scenario 2 

What Is Your Conflict Management Style? 

Your Conflict Management Style Explained

Activity 1: Your Preferred Style Reflection

Activity 2: Your Preferred Style Reflection

Activity 3: Your Preferred Style Reflection

Conflict Resolution

Conflict Resolution Process

Conflict Resolution Process: Activity

Interactive Section: Helping Other Resolve Conflict

Scenario 1: Team Conflict – Mediating Between Two Employees

Reflection Prompts

💡 Coaching Notes: Scenario 1 (Mediating Between Two Employees)

Interactive Section: Conflict With Yourself And Others

Scenario 2: Handling a Supervisor–Employee Conflict (Feedback Conversation)

💡 Coaching Notes: Scenario 2 (Handling Feedback Conversations)

Next Steps: Trust in Action Mini-Challenge

Wrap Up

🌿  Wrap-Up: Leading Through Conflict

Emerging Leaders: Conflict Resolution For Positive ResultsModule 3

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