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Introduction to Email Etiquette

Definition and Importance of Email Etiquette

The Role of Email in Professional Communication

Components of a Professional Email

The Email Header: Subject Line, Recipient 

The Body: Language, Tone, and Content

Importance of Clarity and Brevity

Use of Professional and Appropriate Language

The Email Footer: Sign-Off, Signature, and Contact Information

Crafting Effective Emails

Purpose and Goal of the Email

Informational Emails

Instructional Emails

Persuasive Emails

Structuring Your Message

Introduction, Main Points, and Conclusion

Use of Bullet Points and Subheadings for Clarity

Proofreading and Editing Emails

Importance of Grammar and Spelling

Ensuring the Message is Clear and Understandable

Advanced Email Etiquette

Responding to Emails

Timeliness and Professionalism in Responses

Acknowledging Receipt and Following Up 

Handling Sensitive or Difficult Topics via Email

Other Forms of Communication

Approaching Difficult Conversations Digitally

Managing Email Threads and CC etiquette

Keeping Threads Clean and Understandable

Knowing When and Who to CC or BCC

Legal and Ethical Considerations

Understanding and Respecting Privacy and Confidentiality

Appropriate Use of Company Email Systems

Awareness of Legal Implications of Professional Emails 

Case Studies and Practical Applications

Analysis of Effective and Ineffective Email Examples

Practice Crafting and Responding to Professional Emails

Review and Feedback on Participant-Created Emails

Quiz

Learn the essentials of writing effective and professional emails in this course. From subject lines to sign-offs, master the art of digital communication that leaves a positive and lasting impression.

Email Etiquette: Crafting Professional Digital Correspondence

In today's digital age, email has become a primary mode of communication in the professional world. However, the way we craft and send emails can have a significant impact on how we are perceived by our colleagues, clients, and superiors. This is why it is crucial to understand and practice proper email etiquette. The course "Email Etiquette: Crafting Professional Digital Correspondence" aims to provide participants with a comprehensive understanding of the dos and don'ts of professional email communication.

The course will begin by delving into the definition and importance of email etiquette, as well as the role of email in professional communication. Participants will then learn about the various components of a professional email, including the email header, body, and footer, and the importance of clarity, brevity, and professional language. The course will also cover the art of crafting effective emails, including informational, instructional, and persuasive emails, and how to structure messages for maximum impact. Advanced email etiquette will be explored, including responding to emails, handling sensitive topics, and managing email threads. Additionally, legal and ethical considerations related to professional emails will be discussed, along with practical applications through case studies and feedback on participant-created emails. By the end of the course, participants will be equipped with the knowledge and skills needed to communicate professionally and effectively through email.