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Read the Impact

What Happened After You Responded?

Comfort Is Not the Measure

Scenario: Relief but Less Ownership

What does the employee’s reaction tell you?

Scenario: A Difficult but Productive Reaction

Was the response effective?

Why These Answers? — Evaluate

Teach learners to evaluate the impact of a managerial response and treat employee reactions as new information.

Notice what changed after your response and judge whether it helped the conversation serve its purpose.

E — Evaluate

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