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1. The Foundation: Our Core Values in Action

Why our values matter in day-to-day service

2. Defining Cultural Competence in Our Work

Clear definitions: competence, humility, and agility

3. Developing Cultural Agility: Practical Application

Adapting communication in real client conversations

Designing services that fit the community, not the other way around

Problem-solving when power dynamics are in the room

4. Our Commitment Moving Forward

Spot-check our practices: what’s working and what’s not

Knowledge check: core concepts and everyday decisions

Scenario quiz: communication and interpreter use

Scenario quiz: designing accessible services

Scenario quiz: power, bias, and repair

Final quiz: applying cultural agility across programs

Quick pulse survey: how confident do you feel using these tools?

Cultural Agility and Competence for Equitable Community Action is a practical, scenario-driven course designed for Community Action professionals who serve diverse individuals and families every day. Grounded in trauma-informed, respectful, and equity-centered practice, this course helps you translate values into action—at the front desk, in the field, and across programs. You’ll clarify core concepts like cultural competence (knowledge and skills), cultural humility (lifelong learning and accountability), and cultural agility (adaptive action), then learn how to use them in real conversations, paperwork, and program design. Through hands-on guidance, you’ll learn to adapt communication, work effectively with interpreters, de-escalate with empathy, and design services that fit community needs rather than forcing clients to fit systems. You’ll also practice navigating power dynamics, mandatory reporting, and policy constraints while preserving dignity and choice. By the end, you’ll complete rapid audits of forms, policies, and outreach, set measurable improvements, and build ongoing learning loops with peers and community partners. If your goal is to reduce barriers, increase trust, and improve outcomes for people across race, ethnicity, language, disability, age, gender identity, sexual orientation, immigration status, rurality, and veteran status, this course gives you tools you can use immediately.

Cultural Agility and Competence for Equitable Community Action

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            <p>Every interaction we have with a neighbor is a chance to advance equity—or to unintentionally create a barrier. Cultural Agility and Competence for Equitable Community Action is built for front line staff who want practical tools, not jargon. We’ll connect Lakes and Pines’ mission to everyday choices: the words we use, the assumptions we check, the way we share power, and how we follow through. You’ll see how power, privilege, and lived experience show up in real conversations, and you’ll learn to spot pitfalls like single-story thinking and saviorism. We’ll also set shared, plain-language definitions for competence, humility, and agility so our team can speak the same language and act with consistency.</p>
<p>From there, we get specific. You’ll learn to adapt communication using plain language, teach-back, and preferred names and pronouns; work effectively with interpreters; and adjust for different norms around time, privacy, and decision-making. We’ll design services that fit the community—co-creating solutions, removing access barriers (hours, transportation, childcare, disability access, digital equity), and using data and stories to tailor outreach. When power dynamics are in the room, you’ll practice naming imbalances, inviting consent and choice, and using shared decision-making and harm reduction, including how to navigate mandatory reporting with dignity and respect. Finally, you’ll spot-check our practices against competence, humility, and agility frameworks, prioritize a few improvements with owners and timelines, and reinforce learning through quick quizzes, scenarios, and a brief confidence pulse so we can keep getting better together.</p>
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