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311 Agent Workshop: Individual Safety, Empathy, and Wellbeing

Workshop Goals

Strengthen Resilience

Deepen Empathy

Promote Wellbeing

Create Shared Language

Our Workshop Journey

The Nature of Our Work

Emotional Labor in Frontline Service

Core Concepts: The Foundation

Empathy: The Heart of Service

What Empathy Is:

What Empathy Is Not:

"Walk in Their Shoes" Scenario Activity

Individual Safety: More Than Physical Protection

Emotional Safety

Cultural Safety

Physical Safety

The PERMA Wellbeing Model

Positive Emotion

Engagement

Relationships

Accomplishment

Meaning

PERMA in Action: Pair-Share Activity

Discussion Prompts:

Mindful Break

Gentle Movement

Reflective Journaling

Mindful Breathing

Trauma-Informed Response

Recognize Signs of Trauma

Respond with Safety

Restore Connection

The Power of Microaffirmations

What Are Microaffirmations?

Microaffirmations in Practice

Role Play: "What to Say When..."

With Colleagues

With Residents

Wellbeing Action Planning

What can we DO?

What can we CHANGE?

What must we PROTECT?

Individual Wellbeing Commitment

One practice I'll start tomorrow

One boundary I'll establish this month

One support I'll seek within 30 days

Key Messages to Remember

Resources for Continued Learning

Books

City Resources

Closing Circle: What Will You Take With You?

Quiz Modules

Quiz on Workshop Goals

Quiz on Empathy: The Heart of Service

Quiz on The PERMA Wellbeing Model

Quiz on Trauma-Informed Response

Quiz on The Power of Microaffirmations

Survey Module

Course Feedback Survey

In today's fast-paced world, the importance of wellness cannot be overstated. 'Creating a Wellspring of Wellness' is a transformative online course designed to empower individuals, especially those in frontline service roles, with the tools and knowledge necessary to foster personal and communal wellbeing. This course delves into essential topics such as empathy, resilience, and trauma-informed responses, equipping participants with practical strategies to enhance their emotional and physical safety. Through engaging workshops, reflective practices, and interactive modules, you will learn how to create a supportive environment that promotes not only your wellbeing but also that of your colleagues and the communities you serve. Join us on this journey to cultivate a culture of wellness that resonates deeply within yourself and radiates outward.

Creating a wellspring of wellness

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            <p>Creating a Wellspring of Wellness is a comprehensive course designed to equip participants with the essential skills and knowledge necessary for fostering individual safety, empathy, and overall wellbeing in both personal and professional contexts. The course is structured around a series of interactive workshops that delve into critical topics such as resilience, emotional safety, and the importance of empathy in service-oriented roles. Each section is meticulously crafted to guide participants through a journey of self-discovery and practical application, ensuring that they emerge with a deeper understanding of how to cultivate a supportive environment for themselves and others. The integration of the PERMA wellbeing model serves as a foundational framework, emphasizing the interconnectedness of positive emotions, engagement, relationships, meaning, and accomplishment in achieving holistic wellness.</p>

<p>Throughout the course, participants will engage in various modules that promote active learning and reflection. From exploring the nuances of emotional labor in frontline service to understanding trauma-informed responses, the curriculum is designed to address the complexities of individual and collective wellbeing. Additionally, practical exercises such as role-playing scenarios and mindful breaks will enhance participants' ability to apply learned concepts in real-world situations. By the conclusion of the course, individuals will not only have developed a robust toolkit for enhancing their own wellbeing but will also be empowered to contribute positively to the wellbeing of their communities. This course ultimately aims to create a ripple effect of wellness that extends beyond the workshop setting, fostering a culture of empathy and support in all interactions.</p>
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