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1. General Work Rules

1.1. Starting Work and Punctuality

1.2 Work Uniform, Hairstyle, and Appearance

Quiz: Workwear

Quiz: Hairstyle and Appearance

2. Working Hours and Rest Periods

2.2. Rest Breaks

2.1. Working Hours

Quiz: Working Hours

3. Schedule Management and Leave

3.1. Requesting Time Off

3.2. Shift Swap

3.3. Communication Channels

Quiz: Requesting Time Off

Quiz: Shift Swap

Quiz: Communication Channels

4. Meeting Protocol

4.1. Daily Shift Kick-off Meeting

4.2. Team Meetings

4.3. Owner Meetings

6. Employee Discounts

6.1. Personal Consumption

6.2. Employee Consumption

6.3. Prevention of Misuse

Quiz: Personal Consumption

Quiz: Employee Consumption

Quiz: Prevention of Misconduct

7. Telephone Use

7. Phone Usage

9. Guest Handling and Communication Rules

9.1 Table Monitoring and Response Time

9.2 Greeting

9.3 Order Taking

9.4 Upselling and Increasing Basket Value

9.5 Payment and Departure

9.6 Complaint Handling and Error Management

9.8 Time Management and Communication

9.7 Compensation Guidelines

Quiz: Table Monitoring and Response Time

Quiz: Greeting

Quiz: Complaint handling and error management

Quiz: Payment and departure

10. Opening Hours and Order Taking

10.2. Kitchen Closing

10.1. General Rules

10.3. Closing the Guest Area

10.4. Extraordinary Opening Hours

10.5. Operation of Delivery Platforms

Quiz: General Rules

Quiz: Kitchen Closing

Quiz: Closing the Guest Area

13. Product Quality

13.1. Raw Material Inspection

13.3. Pizza Making Process

13.2. Raw Material Usage and Serving

13.4. Quality Control

Quiz: Raw Material Inspection

Quiz: Quality Control

Quiz: Ingredient Usage and Serving

15. Cleaning Plan

15.1 Critical Points from the HACCP Regulations

15.2 Daily Cleaning by Position

15.3 Weekly Cleaning Tasks

Quiz: Weekly cleaning tasks

Quiz

Quiz: Appearance

Quiz: Order Taking

Quiz: Upselling and increasing basket value

Quiz: Compensation guidelines

Quiz: Phone usage

Quiz: Smoking

Quiz: Employee discount

Quiz: Daily cleaning by position

Quiz: Time Management and Communication

Quiz: Pizza Making Process

Quiz: Order of hygiene inspections

Quiz: Critical points from the HACCP regulations

Welcome to "Essential Operational Standards and Processes for New Restaurant Staff," the ultimate training program designed to equip you with the foundational knowledge needed to thrive in a fast-paced restaurant environment. Whether you are stepping into the hospitality industry for the first time or looking to refine your operational skills, this comprehensive course covers everything from basic workplace etiquette to advanced guest handling and quality control.

Welcome to "Essential Operational Standards and Processes for New Restaurant Staff," the ultimate training program designed to equip you with the foundational knowledge needed to thrive in a fast-paced restaurant environment. Whether you are stepping into the hospitality industry for the first time or looking to refine your operational skills, this comprehensive course covers everything from basic workplace etiquette to advanced guest handling and quality control. Throughout this course, you will dive deep into general work rules, including punctuality, uniform standards, and personal appearance. You will also learn how to effectively manage your schedule, understand staff discount policies, and navigate working hours and rest periods. A significant portion of the training is dedicated to guest handling and communication, teaching you how to monitor tables, take orders efficiently, master upselling techniques, and handle complaints with grace. Furthermore, we will guide you through the critical processes of opening and closing the restaurant, managing delivery platforms, and maintaining impeccable product quality—from ingredient inspection to the art of pizza making. Finally, you will master the essential cleaning plans and HACCP policies to ensure a safe and hygienic dining experience. By the end of this course, you will be fully prepared to deliver exceptional service, uphold high operational standards, and become an invaluable asset to your restaurant team.

ENG - General Operating Procedures

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            <p>Stepping into a new role within a bustling restaurant environment requires a solid understanding of the foundational operational standards that keep the establishment running smoothly. This comprehensive course is designed to equip new restaurant staff with the essential knowledge needed to excel in their daily responsibilities. From mastering general work rules, such as punctuality, uniform standards, and personal appearance, to navigating the intricacies of schedule management, working hours, and staff consumption policies, this training provides a clear roadmap for professional conduct. By establishing these core expectations early on, staff members can seamlessly integrate into the team and contribute to a positive, highly efficient workplace.</p>

<p>Beyond basic workplace rules, this training delves deeply into the critical aspects of guest handling, product quality, and facility maintenance. Participants will learn the nuances of exceptional customer service, including effective table monitoring, order taking, upselling techniques, and professional complaint resolution. Furthermore, the curriculum covers vital operational procedures such as opening and closing protocols, managing delivery platforms, and maintaining rigorous product quality—specifically focusing on ingredient inspection and the pizza-making process. Coupled with a detailed breakdown of HACCP-aligned cleaning plans and hygiene inspections, this course ensures that every staff member is fully prepared to uphold the highest standards of safety and service. Finally, a series of comprehensive quizzes will reinforce these concepts, guaranteeing that all new hires are confident and ready for the floor.</p>
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