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The recurring conversation

The one-on-one that is not a status update

Feedback people can act on

Making feedback specific

When it gets hard

The conversation you have been avoiding

Opening a hard conversation

The three conversations that carry most of a manager's leverage: the one-on-one that belongs to your report, everyday feedback specific enough to act on, and the hard conversation you have been putting off.

Almost everything a manager achieves arrives through a conversation: a one-on-one that surfaces a problem while it is still small, a piece of feedback specific enough to act on, a hard talk you opened three months earlier than you wanted to. This module gives you the structures, the opening lines, and the recovery moves for when it goes sideways.

Conversations That Move People

<div class="simple-box-wrapper"> <div class="simple-box"> <div class="column"> <h3>Description</h3> <div class="ck-horizontal-line"><hr></div> <p>I'm a paragraph. Click to start writing that will inform, inspire, or encourage your community. We know you have so many things to share with the world. Happy editing!</p> </div> </div> </div>