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تواصل معنا

سياسة الشكاوى لأكاديمية ديجيتال جيك وكيفية تقديم شكوى وتصعيدها.

<style>
@import url('https://fonts.googleapis.com/css2?family=Cairo:wght@400;600;800&family=Tajawal:wght@400;500;700&display=swap');
#dg-nav{position:sticky;top:0;z-index:9000;background:#0F1217;box-shadow:0 2px 12px rgba(0,0,0,.18);font-family:'Tajawal','Cairo','Segoe UI',sans-serif;direction:rtl;}
#dg-nav .dg-nav-in{max-width:1152px;margin:0 auto;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:10px 24px;direction:rtl;}
#dg-nav a{color:#C7CDD4;text-decoration:none;font-size:15px;font-weight:600;}
#dg-nav a:hover{color:#19C2B4;}
#dg-nav .dg-nav-logo img{height:34px;width:auto;display:block;}
#dg-nav .dg-nav-links{display:flex;align-items:center;gap:22px;flex-wrap:nowrap;white-space:nowrap;}
#dg-nav .dg-nav-start{display:flex;align-items:center;gap:22px;}
#dg-nav .sep{color:#3A434D;}
#dg-nav .dg-nav-lang{display:inline-flex;align-items:center;gap:6px;}
/* Language link "EN" uses the English brand font (Inter), even on Arabic pages */
#dg-nav .dg-nav-lang a, .dg-footer .dg-lang-row > span a{ font-family:'Inter',system-ui,sans-serif !important; }
#dg-nav .dg-globe{width:16px;height:16px;vertical-align:-3px;flex:none;}
#dg-nav .dg-ic{width:17px;height:17px;flex:none;}
#dg-nav .dg-nav-links a{display:inline-flex;align-items:center;gap:6px;}
/* Nav stays ONE row at every width. Labels show down to 500px, then icon-only (still one row). */
@media(max-width:600px){#dg-nav .dg-nav-in{padding:8px 14px;}#dg-nav .dg-nav-links{gap:16px;font-size:14px;}#dg-nav .dg-nav-logo img{height:28px;}}
@media(max-width:500px){#dg-nav .dg-nav-links{gap:14px;}#dg-nav .dg-nav-links a .t{display:none;}}
@media(max-width:360px){#dg-nav .dg-nav-in{padding:7px 10px;}#dg-nav .dg-nav-links{gap:11px;}#dg-nav .dg-nav-lang{gap:4px;}}
</style>
<div id="dg-nav"><div class="dg-nav-in">
  <div class="dg-nav-start">
  <a class="dg-nav-logo" href="https://courses.digitalgeek.social/"><img src="https://cdn.minicoursegenerator.com/production/images/digitalsocialgeek639167728431547226/b3044c5e-a9f9-495f-bebe-ead92c19738e.png" alt="DigitalGeek Academy"></a>
  <nav class="dg-nav-links">
    <a href="https://courses.digitalgeek.social/category/%D8%A7%D8%A8%D8%AF%D8%A3-%D9%85%D9%86-%D9%87%D9%86%D8%A7-%E2%80%94-%D8%A7%D9%84%D8%B9%D9%8A%D9%91%D9%86%D8%A9-%D8%A7%D9%84%D9%85%D8%AC%D8%A7%D9%86%D9%8A%D8%A9-1/f0dfa5f5-cb6e-4d33-8366-ea5121882013"><svg class="dg-ic" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linejoin="round" aria-hidden="true"><circle cx="12" cy="12" r="9"/><path d="M10.5 8.5l5 3.5-5 3.5z" fill="currentColor" stroke="none"/></svg><span class="t">العيّنة المجانية</span></a>
    <a href="https://courses.digitalgeek.social/"><svg class="dg-ic" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M12 4 2 9l10 5 10-5-10-5z"/><path d="M6 11v5c0 1 2.7 2 6 2s6-1 6-2v-5"/></svg><span class="t">الدورات</span></a>
    <a href="https://ar.legal.digitalgeek.social/"><svg class="dg-ic" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M14 3H7a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h10a2 2 0 0 0 2-2V8z"/><path d="M14 3v5h5M9 13h6M9 17h5"/></svg><span class="t">السياسات</span></a>
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  <span class="dg-nav-lang"><svg class="dg-globe" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" aria-hidden="true"><circle cx="12" cy="12" r="9"/><path d="M3 12h18M12 3c2.6 2.7 2.6 15.3 0 18M12 3c-2.6 2.7-2.6 15.3 0 18"/></svg><a href="https://legal.digitalgeek.social/">EN</a></span>
</div></div>
<script>(function(){var n=document.getElementById('dg-nav');if(n)document.body.prepend(n);})();</script>

<style>
/* RTL + brand font for cover/landing content */
/* Arabic brand font on ALL cover content. MCG injects `.htmlText p` / `.simple-box p`
   { font-family:Inter !important } (0,1,1) on block elements, so we must out-specify it:
   `.htmlText[class] *` is (0,2,0) and beats MCG's (0,1,1) on p/h2/h3/li/table cells. */
.htmlText, .htmlText[class] *, [class*="htmlText"][class] *{ font-family:'Tajawal','Cairo','Segoe UI',sans-serif !important; }

/* Header overlay TITLE — it's an <h1> and MCG sets h1{font-family:Inter!important} (0,0,1);
   a class selector (0,1,0) beats it, so the header title gets the Arabic brand font too. */
[class*="coverContentTitle"], [class*="coverContentTitle"] *, [class*="coverContentInfo"] [class*="coverContentTitle"]{ font-family:'Tajawal','Cairo','Segoe UI',sans-serif !important; }
/* Force RTL + right-align on the cover content AND its children — MCG's landing CSS
   sets paragraphs to text-align:left, so the container rule alone isn't enough. */
.htmlText, [class*="htmlText"]{ direction:rtl !important; text-align:right !important; }
.htmlText p, .htmlText li, .htmlText h1, .htmlText h2, .htmlText h3, .htmlText h4, .htmlText td, .htmlText th, .htmlText ul, .htmlText ol,
[class*="htmlText"] p, [class*="htmlText"] li, [class*="htmlText"] h2, [class*="htmlText"] h3, [class*="htmlText"] td, [class*="htmlText"] th{ direction:rtl !important; text-align:right !important; }
.htmlText ul, .htmlText ol{ padding-right:1.5em !important; padding-left:0 !important; }

/* Body headings — page title is the MCG header overlay (H1). Body sections are H2/H3, sized clearly. */
.htmlText h2, [class*="htmlText"] h2{ font-size:1.75rem !important; font-weight:600 !important; line-height:1.3 !important; margin:0 0 12px !important; }
.htmlText h3, [class*="htmlText"] h3{ font-size:1.25rem !important; font-weight:600 !important; line-height:1.35 !important; margin:22px 0 8px !important; }

/* Content links — accessible teal, underlined. :not() guard leaves the inline-styled "تواصل معنا" button alone. */
.htmlText a:not([style*="background"]), [class*="htmlText"] a:not([style*="background"]), .column a:not([style*="background"]){ color:#10837A !important; text-decoration:underline; text-underline-offset:2px; }
.htmlText a:not([style*="background"]):hover, [class*="htmlText"] a:not([style*="background"]):hover, .column a:not([style*="background"]):hover{ color:#0B6259 !important; }

/* Policy pages: hide the cover Start/action button so the vestigial lesson isn't surfaced. */
[class*="coverContentActionButton"]{ display:none !important; }

/* Collection landing: policy cards are reference docs — hide the lesson-style progress chrome. */
.course-list-wrapper .section-footer{ display:none !important; }

/* Policy index cards: hide the text title + description under the thumbnail — the title is
   already baked into the card image, so this removes the duplication. Card stays clickable. */
.course-list-title{ display:none !important; }

/* Slate transition strip / spacer — the empty slate box (no heading, no card list) you added under
   the header (and any similar slate spacer). One knob: change `height` to resize it. */
.htmlText.htmlLandingPage > .simple-box-wrapper:not(:has(h1)):not(:has(h2)):not(:has(h3)):not(:has(h4)):not(:has([class*="dynamic-list"])):not(:has([class*="course-list"])):not(:has([class*="accordion"])) > .simple-box{
  padding-top:0 !important; padding-bottom:0 !important; height:48px !important; overflow:hidden !important;
}

/* Collapse the white gap before the footer — MCG's content card carries 40px bottom padding, which
   shows as an empty white strip on shorter pages. Lets your slate spacer sit flush with the footer. */
[class*="defaultThemeCardContentConta"]{ padding-bottom:0 !important; }

/* MOBILE: policy cards -> full-width thumbnail, title/description stacked below. */
@media(max-width:767px){
  .dynamic-list[data-type] .course-list-inner-container{display:block !important;}
  .dynamic-list[data-type] .course-list-section{display:block !important;width:100% !important;}
  .dynamic-list[data-type] .course-list-image,
  .dynamic-list[data-type] .course-list-image>div{width:100% !important;height:auto !important;}
  .dynamic-list[data-type] .course-list-image img{width:100% !important;height:auto !important;}
  .dynamic-list[data-type] .course-list-title{display:block !important;width:100% !important;margin-top:12px;}
  .course-list-sections-container{display:block !important;}
  .course-list-container-preview .course-list-section,
  .course-list-container-preview .course-list-image,
  .course-list-container-preview .course-list-image>div,
  .course-list-container-preview .course-list-title{width:100% !important;max-width:100% !important;box-sizing:border-box !important;}
  .course-list-container-preview .course-list-image img{width:100% !important;height:auto !important;}
  .dynamic-list[data-type] .course-list-inner-container,
  .dynamic-list[data-type] .course-list-section,
  .dynamic-list[data-type] .course-list-title,
  .dynamic-list[data-type] .course-list-image,
  .dynamic-list[data-type] .course-list-image>div,
  .dynamic-list[data-type] .course-list-title *{box-sizing:border-box !important;max-width:100% !important;}
}

/* ---------- Footer (RTL) ---------- */
.dg-footer{background:#0F1217;color:#C7CDD4;font-family:'Tajawal','Cairo','Segoe UI',sans-serif;padding:52px 24px 28px;font-size:16px;line-height:1.7;direction:rtl;text-align:right;}
.dg-footer, .dg-footer *{font-family:'Tajawal','Cairo','Segoe UI',sans-serif !important;}
.dg-footer a{color:#C7CDD4 !important;text-decoration:none;}
.dg-footer a:hover{color:#19C2B4 !important;}
.dg-foot-inner{max-width:1152px;margin:0 auto;}
.dg-foot-top{display:grid;grid-template-columns:1fr 1fr;gap:40px;align-items:center;padding-bottom:28px;border-bottom:1px solid #232A31;}
.dg-brand{display:flex;align-items:center;gap:16px;}
.dg-foot-logo{height:72px;width:auto;flex:none;}
.dg-foot-tag{flex:1;font-size:15px;color:#AEB7C0 !important;margin:0;line-height:1.55;}
.dg-accred{display:flex;align-items:center;gap:16px;}
.dg-cpd-badge{height:72px;width:auto;flex:none;}
.dg-cpd-note{flex:1;font-size:14px;color:#AEB7C0 !important;line-height:1.55;margin:0;}
.dg-foot-bottom{max-width:1152px;margin:28px auto 0;padding-top:18px;border-top:1px solid #232A31;font-size:14px;color:#7E8893;display:flex;flex-wrap:wrap;gap:8px;justify-content:space-between;}
@media(max-width:760px){
  .dg-foot-top{grid-template-columns:1fr;justify-items:center;text-align:center;}
  .dg-brand,.dg-accred{flex-direction:column;text-align:center;align-items:center;}
  .dg-foot-bottom{flex-direction:column;text-align:center;}
}
.dg-foot-legal{padding-top:28px;margin-top:28px;border-top:1px solid #232A31;}
.dg-foot-legal h4{font-size:14px;color:#8A94A0 !important;margin:0 0 12px;font-weight:700;display:inline-flex;align-items:center;gap:7px;}
.dg-legal-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:8px 24px;}
.dg-legal-grid a{font-size:15px;color:#C7CDD4 !important;text-decoration:none;line-height:1.8;}
.dg-legal-grid a:hover{color:#19C2B4 !important;}
.dg-foot-rows{display:grid;gap:12px;padding-top:22px;margin-top:22px;border-top:1px solid #232A31;}
.dg-foot-row{display:grid;grid-template-columns:140px 1fr;gap:20px;align-items:center;}
.dg-rk{font-size:14px;color:#8A94A0 !important;font-weight:700;}
.dg-rv{font-size:15px;color:#C7CDD4 !important;}
.dg-rv a{color:#C7CDD4 !important;text-decoration:none;} .dg-rv a:hover{color:#19C2B4 !important;}
.dg-rv .sep{color:#3A434D;padding:0 8px;}
.dg-foot-rows a{display:inline-flex;align-items:center;gap:6px;}
.dg-footer .dg-ic{width:15px;height:15px;flex:none;}
.dg-footer .dg-globe{width:15px;height:15px;flex:none;}
.dg-lang-row{display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap;}
.dg-social{display:inline-flex;align-items:center;gap:7px;font-weight:600;color:#C7CDD4 !important;}
.dg-social svg{width:18px;height:18px;fill:currentColor;} .dg-social:hover{color:#19C2B4 !important;}
@media(max-width:760px){
  .dg-legal-grid{grid-template-columns:1fr 1fr;}
  .dg-foot-row{grid-template-columns:1fr;gap:4px;text-align:center;justify-items:center;}
  .dg-lang-row{justify-content:center;}
}
</style>

<div class="dg-footer">
  <div class="dg-foot-inner">
    <div class="dg-foot-top">
      <div class="dg-brand"><img class="dg-foot-logo" src="https://cdn.minicoursegenerator.com/production/images/digitalsocialgeek639167728431547226/b3044c5e-a9f9-495f-bebe-ead92c19738e.png" alt="DigitalGeek Academy"><p class="dg-foot-tag">تدريب احترافي في الذكاء الاصطناعي والمهارات الرقمية — عملي، ثنائي اللغة، للمحترفين.</p></div>
      <div class="dg-accred"><img class="dg-cpd-badge" src="https://cdn.minicoursegenerator.com/production/images/digitalsocialgeek639167728431547226/33545edc-ce65-40eb-aa2a-19b596043746.png?t=1782005085388" alt="اعتماد CPD قيد الإنجاز"><p class="dg-cpd-note">نعمل على الحصول على اعتماد CPD من The CPD Standards Office · رقم المزوّد 23203</p></div>
    </div>
    <div class="dg-foot-legal">
      <h4><svg class="dg-ic" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M14 3H7a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h10a2 2 0 0 0 2-2V8z"/><path d="M14 3v5h5M9 13h6M9 17h5"/></svg><span>السياسات</span></h4>
      <div class="dg-legal-grid">
        <a href="https://ar.legal.digitalgeek.social/privacy-policy-arabic-08778393">سياسة الخصوصية</a>
        <a href="https://ar.legal.digitalgeek.social/cookie-policy-arabic-35098674">ملفات تعريف الارتباط</a>
        <a href="https://ar.legal.digitalgeek.social/terms-and-conditions-arabic-50453039">الشروط والأحكام</a>
        <a href="https://ar.legal.digitalgeek.social/refund-and-cancellation-policy-arabic-92856873">الاسترداد والإلغاء</a>
        <a href="https://ar.legal.digitalgeek.social/complaints-policy-arabic-71640342">الشكاوى</a>
        <a href="https://ar.legal.digitalgeek.social/accessibility-statement-arabic-14630126">إمكانية الوصول</a>
        <a href="https://ar.legal.digitalgeek.social/equality-diversity-and-inclusion-arabic-52050895">المساواة والشمول</a>
        <a href="https://ar.legal.digitalgeek.social/learner-and-customer-conduct-arabic-89199050">سلوك المتعلّمين</a>
      </div>
    </div>
    <div class="dg-foot-rows">
      <div class="dg-foot-row"><span class="dg-rk">استكشف</span><span class="dg-rv"><a href="https://courses.digitalgeek.social/"><svg class="dg-ic" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M12 4 2 9l10 5 10-5-10-5z"/><path d="M6 11v5c0 1 2.7 2 6 2s6-1 6-2v-5"/></svg><span class="t">جميع الدورات</span></a> <span class="sep">·</span> <a href="https://courses.digitalgeek.social/category/%D8%A7%D8%A8%D8%AF%D8%A3-%D9%85%D9%86-%D9%87%D9%86%D8%A7-%E2%80%94-%D8%A7%D9%84%D8%B9%D9%8A%D9%91%D9%86%D8%A9-%D8%A7%D9%84%D9%85%D8%AC%D8%A7%D9%86%D9%8A%D8%A9-1/f0dfa5f5-cb6e-4d33-8366-ea5121882013"><svg class="dg-ic" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linejoin="round" aria-hidden="true"><circle cx="12" cy="12" r="9"/><path d="M10.5 8.5l5 3.5-5 3.5z" fill="currentColor" stroke="none"/></svg><span class="t">العيّنة المجانية</span></a></span></div>
      <div class="dg-foot-row"><span class="dg-rk">تواصل</span><span class="dg-rv"><a href="mailto:Mohammad.Ziyadah@digitalgeek.social">Mohammad.Ziyadah@digitalgeek.social</a> <span class="sep">·</span> المملكة المتحدة · الشرق الأوسط · عبر الإنترنت</span></div>
      <div class="dg-foot-row"><span class="dg-rk">اللغة</span><span class="dg-rv dg-lang-row"><span><svg class="dg-globe" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" aria-hidden="true"><circle cx="12" cy="12" r="9"/><path d="M3 12h18M12 3c2.6 2.7 2.6 15.3 0 18M12 3c-2.6 2.7-2.6 15.3 0 18"/></svg><a href="https://legal.digitalgeek.social/">EN</a></span><a class="dg-social" href="https://www.linkedin.com/in/imaqpro/" target="_blank" rel="noopener"><svg viewBox="0 0 24 24"><path d="M20.45 20.45h-3.55v-5.57c0-1.33-.02-3.04-1.85-3.04-1.85 0-2.13 1.45-2.13 2.94v5.67H9.36V9h3.41v1.56h.05c.47-.9 1.63-1.85 3.36-1.85 3.6 0 4.27 2.37 4.27 5.45v6.29zM5.34 7.43a2.06 2.06 0 1 1 0-4.12 2.06 2.06 0 0 1 0 4.12zM7.12 20.45H3.56V9h3.56v11.45zM22.22 0H1.77C.79 0 0 .77 0 1.72v20.56C0 23.23.79 24 1.77 24h20.45c.98 0 1.78-.77 1.78-1.72V1.72C24 .77 23.2 0 22.22 0z"/></svg>LinkedIn</a></span></div>
    </div>
  </div>
  <div class="dg-foot-bottom"><span>© 2026 أكاديمية ديجيتال جيك. جميع الحقوق محفوظة.</span><span>اعتماد CPD قيد الإنجاز.</span></div>
</div>


<style>
#dg-cc{position:fixed;left:0;right:0;bottom:0;z-index:2147483000;background:#0F1217;color:#C7CDD4;direction:rtl;
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#dg-cc p{margin:0;max-width:820px;flex:1 1 420px;}
#dg-cc a{color:#19C2B4;text-decoration:underline;}
#dg-cc .dg-cc-btns{display:flex;gap:10px;flex:0 0 auto;}
#dg-cc button{border:0;border-radius:8px;padding:9px 18px;font-weight:700;font-size:14px;cursor:pointer;font-family:inherit;}
#dg-cc .acc{background:#17B9AC;color:#0F1217;}
#dg-cc .rej{background:transparent;color:#C7CDD4;border:1px solid #2C353D;}
#dg-cc[hidden]{display:none !important;}
@media(max-width:600px){#dg-cc{flex-direction:column;text-align:center;}#dg-cc p{flex:none;}}
</style>
<div id="dg-cc" hidden>
  <p>نستخدم ملفات تعريف الارتباط لتشغيل الموقع، وبموافقتك، أدوات تحليل لتحسينه. اطّلع على <a href="https://ar.legal.digitalgeek.social/cookie-policy-arabic-35098674">سياسة ملفات تعريف الارتباط</a>.</p>
  <div class="dg-cc-btns">
    <button class="rej" id="dg-cc-rej">رفض غير الضروري</button>
    <button class="acc" id="dg-cc-acc">قبول الكل</button>
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</div>
<script>
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</script>

$ (USD)

كيفية تقديم شكوى إلينا، والمُهل الزمنية، وكيفية التصعيد.

سياسة الشكاوى

<div class="simple-box-wrapper"> <div class="simple-box"> <div class="column"> <h3>Description</h3> <div class="ck-horizontal-line"><hr></div> <p>I'm a paragraph. Click to start writing that will inform, inspire, or encourage your community. We know you have so many things to share with the world. Happy editing!</p> </div> </div> </div>