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Orientation and Course Foundations

Welcome, Learning Contract, and Course Navigation

Defining Critical Incidents in Air Traffic Control

Human Experience and Stress Responses

From Console to Aftermath: Mapping the Controller Experience

Recognizing Critical Incident Stress: Signs, Trajectories, and Risk Factors

CISM Frameworks and Operational Integration

Critical Incident Stress Management in ATC: Models and Methods

Designing a Unit-Level CISM Program with Measurable Outcomes

Team Resilience and Safe Recovery

Applied Practice and Multidisciplinary Evidence

Evidence Integration: Human Factors, Psychology, Operational Risk, and Safety Management

Capstone Workshop: Building an ATC-Specific CISM Strategy

Knowledge Checks and Reflection

Quiz 1: Defining Critical Incidents and Scope

Quiz 2: Human Responses and Risk Indicators

Quiz 3: CISM Components and Appropriate Use

Quiz 4: Program Design and Measurement

Quiz 5: Evidence Application and Case Synthesis

Survey 1: Confidence and Preparedness Self-Assessment

Survey 2: Course Relevance and Applicability

Survey 3: Program Implementation Intent

CISM for Air Traffic Control: Resilience, Recovery, and Operational Excellence is a specialized, practice-driven course that equips controllers, supervisors, and safety leaders to recognize, respond to, and recover from critical incidents without compromising safety or well-being. Built around aviation realities—shift work, operational tempo, and regulatory interfaces—this program connects human factors science with actionable CISM methods tailored for radar, tower, and en‑route environments. Learners will master how to define critical incidents in ATC contexts, map the human experience from console to aftermath, and apply evidence-based interventions that protect performance and enable safe return to duty. Through journey maps, de-identified artifacts, and capstone planning, you will design a unit-level CISM program with clear activation criteria, roles, and measurable outcomes aligned with SMS. The course emphasizes psychological safety, confidentiality, and trauma-informed facilitation, while avoiding harmful practices such as mandatory single-session debriefs. By the end, you will be equipped to integrate peer support, structured defusing, and leader actions into daily operations—strengthening team cohesion, reducing risk, and enhancing operational excellence after high-stress events.

CISM for Air Traffic Control: Resilience, Recovery, and Operational Excellence

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            <p>CISM for Air Traffic Control: Resilience, Recovery, and Operational Excellence equips operational personnel and leaders with a rigorous, evidence-informed approach to managing the human impact of critical incidents while protecting safety and performance. Built for controllers, supervisors, safety managers, and ANSP/CAA staff—and accessible to trainees and students—the course defines what constitutes a critical incident in ATC, differentiates routine operational stress from acute events, and situates CISM within Safety Management Systems and Just Culture. Participants will learn how to recognize stress trajectories, uphold psychological safety and confidentiality, and apply peer support and referral pathways that fit the realities of shift work, high tempo operations, and multi-stakeholder coordination.</p>

<p>The course begins with orientation and a clear learning contract, outlining expected outcomes, assessment maps, and respectful discussion norms, particularly for sensitive incident narratives. It then traces the human experience from the console to the aftermath, using de-identified artifacts, simulator products, and journey maps to illuminate turning points such as cue overload, handoff complexity, and resolution. Building on these foundations, the curriculum details CISM models and methods—pre-incident education, defusing, structured debriefings, family outreach, and appropriate referral—highlighting what to apply, when, and why, and what to avoid, including practices shown to be counterproductive. Learners design a unit-level CISM program with measurable outcomes across individual well-being, operational performance, and program quality; develop acute response playbooks covering activation triggers, notification trees, and rest-and-relief protocols; and integrate team resilience behaviors into briefings, handovers, and leadership routines. The course culminates in an applied capstone where participants craft an ATC-specific CISM strategy, link it to SMS processes, and test it through case-based analysis—reinforced by targeted quizzes and surveys to track confidence, preparedness, and implementation intent.</p>
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