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A curtainsider with a leaning load backs into bay three. Why arrival does not make it the carrier's problem, and why turning it away cannot save you either.

Two instincts feel safe when a bad load arrives. Wave it in because it is not your truck, or turn it away at the gate.

The truck at bay three

The free tool: step one for a non-compliant delivery. Assess, decide, record, report, and the warning that a pattern with no procedure is a breach.

One tool you can use on the next bad delivery. Four moves in order, plus the reason a good memory is not a procedure.

The tool: assess, decide, record, report

Three quick scenario checks, a map of what the full course adds and your next step.

Three scenario checks to test yourself, then a map of what the full course adds and your next step.

Where you stand

A free Toolbox Talk from The Real Transport Toolbox for receiving staff, dock crews and consignees. About 15 minutes: one story, one tool for bad deliveries and three self-checks.

$ (USD)

A free Toolbox Talk from The Real Transport Toolbox. About 15 minutes for receiving staff, dock crews and their managers.

Toolbox Talk: The Truck at Your Dock