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Unit 4: Ask and tell

Say it first

Read this before the quizzes

The move: say it first, one message, one job

The eight traps, one for each document

Which subject line works?

Where does the ask go?

What does 'one message, one job' mean?

Which date is clear?

Answers and why: Say it first

Request, reply and follow up

Request email: template, language and examples

Worked example 1: a request email, step by step

Reply that answers and gives a next step: template, language and examples

Worked example 2: a reply that answers

Follow-up or chaser: template, language and examples

Worked example 3: a chaser that stops blaming

Answer first

When you cannot answer yet

Which chaser keeps the relationship?

A reason in a chaser

Answers and why: Request, reply and follow up

Introduce and thank

Introduction (yourself, and between two people): template, language and examples

Thanks and acknowledgement: template, language and examples

The reason to connect

Before you introduce two people

A good thank-you

Acknowledging receipt

Answers and why: Introduce and thank

Chat, announce and be away

Instant message or chat: template, language and examples

Team announcement email: template, language and examples

Out-of-office and auto-reply: template, language and examples

Chat message

A team announcement

An out-of-office

Answers and why: Chat, announce and be away

Channel and readers

Chat, email or call: the decision

Reply all, Cc and Bcc: a short practical guide

Choosing the channel

A quick fact

Reply all

Answers and why: Channel and readers

Words to carry

Fifty phrases for ask and tell

Take charge

Take charge: say it first

Your mission this week

Check yourself

Say it first: the eight everyday messages that get things done (request, reply, follow-up, introduction, thanks, chat, announcement, out-of-office), plus channel choice and To, Cc and Bcc.

Say it first. This unit teaches the eight everyday messages that get things done: the request, the reply, the follow-up, the introduction, the thanks, the chat message, the team announcement and the out-of-office.

Business Writing Unit 4: Ask and tell

<div class="simple-box-wrapper"> <div class="simple-box"> <div class="column"> <h3>Description</h3> <div class="ck-horizontal-line"><hr></div> <p>I'm a paragraph. Click to start writing that will inform, inspire, or encourage your community. We know you have so many things to share with the world. Happy editing!</p> </div> </div> </div>