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Unit 11: Explain and instruct

The move: one action, easy to scan

Read this before the quizzes

The reader is doing, not reading

One step, one action

Warnings before, results after

Never, always and must: strong words, used once

The Tangled Manual: six traps

Count the actions

Where the warning goes

Numbers or bullets?

Answers and why: the move

Instructions and checklists

Step-by-step instructions: the card

Worked: split the step that hides two actions

Checklist: the card

Which line can be ticked?

The first step

A result line

Answers and why: instructions and checklists

Procedures

Procedure or SOP: the card

Worked: from 'should be done' to a procedure step

Instructions, checklist or procedure?

Who acts?

A limit

Which document?

Answers and why: procedures

FAQs and notices

FAQ: the card

Policy summary or notice: the card

Worked: a notice that says what, who and when

Answer first

The reader's words

A heading that works

A complete action

Answers and why: FAQs and notices

Welcome notes and choosing the document

Welcome and onboarding note: the card

Which document does the reader need?

A first-day fact

A sincere opening

Answers and why: welcome notes and choosing

Words to carry

Word Quest: 50 words and phrases

Stock phrases and what to write instead

Take charge

Take charge: Explain and instruct

Your mission this week

Your marked task

Documents that tell people how: step-by-step instructions, checklists, procedures, FAQs, policy notices and welcome notes.

Explain and instruct. This unit teaches you to write the documents that tell people how: step-by-step instructions, checklists, procedures, FAQs, policy notices and welcome notes.

Business Writing Unit 11: Explain and instruct

<div class="simple-box-wrapper"> <div class="simple-box"> <div class="column"> <h3>Description</h3> <div class="ck-horizontal-line"><hr></div> <p>I'm a paragraph. Click to start writing that will inform, inspire, or encourage your community. We know you have so many things to share with the world. Happy editing!</p> </div> </div> </div>