 <h1>Congratulations! 🎉 </h1>
    <p style="color:#637381;">All done! You’ve completed another milestone.</p>

To continue, enter your details to log in.

We’ve sent a 6‑digit code to #MAIL_ADDRESS#\nPlease check your inbox or spam folder and enter the code below to continue.

Verification code sent

Thank you for the payment. You can now access {collectionName} by simply clicking the button below.

Yes, you’ve successfully ordered! 🎉

Unlock This Exclusive Course

It seems that your email address is not currently on the authorized access list. Please ensure you are using the email address that was invited, or contact the content owner for assistance.

Verification Required for Access

1. Business Process Management Overview

Business Process Management (BPM) Defined

Process Classification Framework (PCF)

2. Business Architecture Foundations

Business Architecture Defined

Benefits of Business Architecture

Problem Analysis

3. Root Cause Analysis (RCA)

Context of Continual Improvement (ISO 9001:2015)

Understanding Problems

Rationality for Corrective Action

Benefits of Eliminating Root Causes

When to Use Root Cause Analysis

Real-world Scenarios: Approaches to Problems

Containment vs. Prevention

Who's To Blame?

Root Cause Identification

Tools to Identify Root Cause

Which RCA Technique to Use?

🎮 Pixel Quest: RCA Concept Review

4. Guides and Pitfalls in Root Cause Analysis

Gathering Information & Assembling the Team

During the RCA Session

Implementing the Solution

5. Business Architecture Diagrams

Business Process Viewpoint

Business Process Cooperation Viewpoint

ArchiMate Notations for Business Architecture

6. Introduction to Business Process Modeling

Business Process Modeling Definition

What Should Business Models Show?

Modeling Business Surroundings involves answering:

When to Rule Out Modeling

Choosing a Business Modeling Technique

Business Rules

🎮 Crossword: Modeling Terminology

Quizzes

Quiz: BPM and Business Architecture

Quiz: Root Cause Analysis Concepts

Quiz: RCA Tools and Techniques

Quiz: Managing RCA Sessions

Quiz: Diagrams and Modeling

Course Feedback

Course Survey

Master how organizations design, manage, and continuously improve the processes that power strategy. Business Process Management: Strategy, Architecture, and Analysis is a practical, end-to-end course that equips you to connect executive intent to measurable operational results. You’ll learn to define BPM, standardize language with frameworks like the Process Classification Framework (PCF), and build a clear business architecture that aligns people, processes, and technology. From there, you’ll dive into root cause analysis (RCA) grounded in ISO 9001:2015, learning when and how to investigate issues, separate symptoms from causes, and select the right tools—5 Whys, Fishbone, and more—to prevent recurrence. The course also covers facilitation techniques, data gathering, and implementation planning so improvements stick. You’ll interpret business architecture diagrams, read ArchiMate notations, and develop effective process models, choosing the right level of detail and the best notation (BPMN, flowcharts) for your audience. Interactive games and quizzes reinforce key concepts, while real-world scenarios sharpen decision-making. By the end, you will confidently analyze problems, design resilient processes, and enable cross-functional alignment that accelerates performance and reduces risk.

Business Process Management: Strategy, Architecture, and Analysis

<div class="simple-box-wrapper">
    <div class="simple-box">
        <div class="column">
            <p>Business Process Management (BPM) serves as a critical discipline for organizations seeking to enhance operational efficiency and achieve long-term strategic objectives. This course provides a comprehensive exploration of BPM, beginning with a foundational understanding of how managed processes differ from simple task execution. By utilizing the Process Classification Framework (PCF), professionals can standardize terminology and categorize organizational activities effectively. Furthermore, the curriculum delves into Business Architecture, illustrating the vital connections between business strategy, operations, and technology. This architectural clarity is essential for informed decision-making and robust change management within complex corporate environments.</p>

<p>Beyond foundational structures, the course emphasizes the analytical rigor required for continual improvement, aligned with international standards such as ISO 9001:2015. Participants will master Root Cause Analysis (RCA) methodologies, learning to distinguish between immediate containment and long-term prevention. Through the application of industry-standard tools—including Fishbone Diagrams and the 5 Whys—analysts will develop the skills to identify systemic issues rather than merely addressing symptoms. The final modules introduce sophisticated modeling techniques and ArchiMate notations, equipping IT and business professionals with the visual language necessary to document, analyze, and optimize the intricate flow of information and value across the enterprise.</p>
        </div>
    </div>
</div>
