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Communication at work

Welcome: communication as a business skill

The communication process

Audience, purpose and context

Knowledge check: communication fundamentals

Listening, feedback and communication choices

Active listening and useful questions

Choosing the right communication channel

Case study: the missed handover

Knowledge check: listening and channels

Build a foundation in the communication process, audience awareness, active listening, feedback and channel selection for effective workplace coordination.

Learn how purpose, audience, context and feedback shape the way information moves through an organization.

Business Communication Fundamentals

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