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Learning Together: Trust and Access in Our Community

Getting to Know Our Community

Building Trust Every Day

Helping People Who Are Different from Us

Making It Easier for People to Get Help

Practicing What We Learned

Quiz: Checking Our Understanding

Quiz: What Do We Know About Our Community?

Quiz: Building Trust and Showing Respect

Quiz: Making Things Easier for People

Feedback: Tell Us What You Think

Course Survey: Share Your Thoughts

Welcome to 'Building Trust and Access in Community Action Service Delivery,' a comprehensive course designed to empower community service workers, volunteers, and advocates. In the realm of Community Action, our primary goal is to find local, effective answers to poverty.

Welcome to 'Building Trust and Access in Community Action Service Delivery,' a comprehensive course designed to empower community service workers, volunteers, and advocates. In the realm of Community Action, our primary goal is to find local, effective answers to poverty. However, delivering these solutions requires more than just resources; it requires deep-rooted trust and accessible pathways for the people we serve. This course dives into the heart of community engagement, specifically focusing on rural areas and Tribal Nations, including the Mille Lacs Band of Ojibwe and the Fond du Lac Band of Lake Superior Chippewa. 

Throughout this course, you will explore the everyday roadblocks that prevent individuals from seeking help—such as transportation issues, complex paperwork, or a historical lack of trust in government systems. You will learn actionable strategies to dismantle these barriers, from mastering active listening and using clear, everyday language, to understanding the unique cultural backgrounds and sovereign rights of Tribal Nations. By applying the 'ask, do not guess' rule and the 'Do, Don't, Try' method, you will be equipped to handle real-world challenges with empathy and respect. Whether you are navigating a difficult conversation with an upset client or finding flexible ways to support a family in need, this course will provide you with the essential tools to make your programs truly accessible and to build lasting, meaningful trust within your community.

Building Trust and Access in Community Action Service Delivery

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            <p>Community Action is all about neighbors helping neighbors find local ways to beat poverty. In our rural towns and woods, getting help isn't always easy. Sometimes a person doesn't have a working car to get to an office, or maybe they’ve had a hard time with "the system" in the past and don't feel like they can trust it. This course helps us look at the real people we serve, including our neighbors in the Mille Lacs Band of Ojibwe and the Fond du Lac Band of Lake Superior Chippewa. We want to make sure we aren't accidentally making things harder for folks just because we don't know the history of our area or the roadblocks people face every day.</p>

<p>Building trust starts the very first time you pick up the phone or open the door for someone. We will talk about how to use simple, everyday words instead of confusing rules that sound like they came from a big textbook. You’ll learn how to really listen so people feel safe and heard right away. We will also look at how to respect the special rights of Tribal Nations and why it is always better to "ask, not guess" when we meet someone from a different background. By the end, you’ll have some simple tricks to make paperwork less scary and help families get what they need without the extra stress.</p>
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