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Introduction to Psychological Safety

Course Purpose

Module 1: What is Psychological Safety?

Module 2: Deposits & Withdrawals in Trust

Zones of Performance and Leadership

Module 3: Comfort Zone vs Challenge Zone

Module 4: Leadership Practices for Psychological Safety

🎮 Crossword: Psychological Safety Key Terms

Knowledge Check

Quiz: Understanding Safety Basics

Quiz: Trust Mechanics

Quiz: Navigating Zones

Quiz: Leadership Application

Quiz: Final Review

Course Feedback

Course Evaluation Survey

Build stronger crews, safer jobsites, and better results by making psychological safety a shared responsibility. Building Psychological Safety: Shared Responsibility for Leaders and Teams is a practical course designed for Public Works departments and city operations. You’ll learn how open communication, trust, and everyday leadership directly support physical safety, quality, and productivity. From understanding what psychological safety is (and isn’t) to applying simple behaviors that invite honest input, this course turns abstract ideas into clear, field-ready actions. Explore how trust works like a bank account, how to keep your team in the Challenge Zone where learning happens, and how every role—supervisor, lead, operator, or new hire—can lead by example. Through short lessons, a key-terms game, and quick quizzes, you’ll gain tools to speak up about hazards sooner, improve job briefings, reduce rework, and prevent incidents. If you want a team culture where people raise concerns, share ideas, and have each other’s backs, this course gives you the roadmap.

Building Psychological Safety: Shared Responsibility for Leaders and Teams

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            <p>Psychological safety is a critical component of operational success and physical safety for the City of Minneapolis Public Works teams. In an environment where daily operations involve heavy machinery, complex infrastructure, and strict safety protocols, the ability for every crew member to speak up about a hazard, a mistake, or a new idea without fear of retribution is essential. This course examines how fostering open communication directly contributes to a healthier work environment, ensuring that the high standards of our city’s public services are met through collective vigilance and mutual respect. By prioritizing a culture where voices are heard, we strengthen our physical safety protocols and improve the overall resilience of our teams.</p>

<p>Throughout this training, we will define psychological safety in practical terms applicable to the unique challenges faced by city employees, distinguishing true safety from simply "being nice." Participants will explore the mechanics of professional relationships using the "trust bank account" model, identifying specific behaviors that act as deposits to build a buffer for inevitable workplace conflicts. We will also navigate the transition from the comfort zone into the challenge zone, where the most significant learning and improvement in Public Works tasks occur. By emphasizing shared responsibility, this course equips both supervisors and front-line staff with leadership practices—such as asking better questions and inviting honest feedback—to ensure that every member of the team, regardless of title, contributes to a secure and high-performing workplace.</p>
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