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Understanding Microaggressions in Human Services

Introduction & Background

Defining Microaggressions

The Impact and Toll of Microaggressions

Recognizing Types of Microaggressions

Examples of Microaggressions

Verbal Microaggressions

Non-Verbal Microaggressions

Gender Microaggressions

Disabilities

Race and Colorblindness

🎮 Crossword: Microaggression Terminology

Assessing and Addressing the Impact

Self-Assessment on Microaggressions and Discretionary Effort

Introduction to Addressing Microaggressions

The CPR Framework

Steps to Address the Issue

Empowering with Micro-Engagements

Overcoming Microaggressions: The Way Forward

Five Steps for Individuals

Tools for Prevention

Transform Your Microaggressions and Grow Your Career

Conclusion and Resources

Course Quizzes

Quiz: Defining Microaggressions

Quiz: Identifying Examples of Microaggressions

Quiz: The Impact and Toll

Quiz: Using the CPR Framework

Quiz: Five Steps to Empowerment

Course Feedback

Course Survey

Beyond Microaggressions: Building Inclusion through Empowering Micro-engagements is a practical, scenario-driven course designed for professionals in human services and community action. If you work with clients experiencing economic hardship, heavy caseloads, or time-sensitive needs, this course helps you replace everyday slights with intentional, trust-building interactions. You will learn to define microaggressions in clear terms, recognize how they surface verbally and non-verbally, and understand their cumulative toll on clients and teams. Then, you’ll shift from problem to practice—using frameworks like CPR (Content, Pattern, Relationship), cultural humility, person-first language, and positive micro-engagements to create safety, validate lived experiences, and strengthen relationships. Through short videos, realistic examples, accessible tools, and quick self-assessments, you’ll build skills you can use the same day: during intake, in hallways, at busy front desks, and in team meetings. Whether you’re new to inclusion work or refreshing your approach, expect concrete phrases, body-language tips, and step-by-step guidance for speaking up with empathy—especially when time is tight and power dynamics are real. Finish with a personal micro-engagement plan that supports client dignity, improves service outcomes, and contributes to a resilient, inclusive workplace culture.

Beyond Microaggressions: Building Inclusion through Empowering Micro-engagements

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            <p>In the busy world of human services, every conversation with a client or a coworker carries weight. Sometimes, small comments or actions that seem minor can unintentionally hurt others or break the trust you have worked hard to build. These are known as microaggressions—everyday slights that can happen even when we have the best intentions. For professionals supporting families through economic hardship, understanding these interactions is vital for maintaining strong community relationships. This course explores how daily habits, body language, and even well-meaning phrases can impact the people we serve. By recognizing how time pressures and heavy caseloads can lead to unintentional biases, you can ensure your communication remains inclusive and supportive for everyone.</p>

<p>Moving beyond just identifying problems, this training provides practical tools to help you handle difficult moments with empathy and clarity. You will learn about the CPR Framework—focusing on Content, Pattern, and Relationship—to address misunderstandings in a respectful way. The course also introduces the idea of "micro-engagements," which are small, positive actions that build stronger connections and help reduce the emotional fatigue often felt in community work. By learning to spot slights related to race, gender, and disability, and replacing them with empowering interactions, you will strengthen your ability to support families effectively. These simple, daily shifts will help you grow in your career while creating a more welcoming environment for your teammates and the community members you serve every day.</p>
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