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AMEP QA Contract Manager Pathway — Induction Course Source Content

About this course

Acronyms and terminology

Module 1 — The role and the landscape

What this role is

Key reference documents

Key people

Systems

Module 2 — Planning and control

The annual plan

Supporting submissions

Scheduling

Module 3 — The three trackers

1. AMEP QA CFV — Issues Identified Tracker

2. AMEP Onsite QAA Issues Identified Tracker

3. QA file Verifications and IM Tracker

Module 4 — Delivery oversight

Client File Verifications and QAAs

Publishing and provider communication

Internal moderation

ATB and virtual hub

Verifiers meetings

Module 5 — The financial cycle

Expected Expenditure (EE)

Invoicing

Module 6 — Reporting

Quarterly reporting

Annual reporting

Module 7 — First 90 days and sign-off

The arc

Sign-off checklist (Manager/GM)

Continuous improvement note

Quiz Section

Knowledge check seeds

Practical task

Course Feedback

Induction Completion Survey

Welcome to the AMEP QA Contract Manager Induction course. This comprehensive training pathway is specifically designed to equip new Quality Assurance (QA) Contract Managers with the essential skills, knowledge, and tools required to excel in the Adult Migrant English Program (AMEP).

Welcome to the AMEP QA Contract Manager Induction course. This comprehensive training pathway is specifically designed to equip new Quality Assurance (QA) Contract Managers with the essential skills, knowledge, and tools required to excel in the Adult Migrant English Program (AMEP). Over the course of seven detailed modules, you will dive deep into the core responsibilities of the role, mastering everything from daily functions and stakeholder management to complex financial cycles and reporting requirements.

You will start by exploring the landscape of the AMEP QA framework, familiarizing yourself with key acronyms, reference documents, and critical software systems. From there, the course guides you through the intricacies of annual planning, scheduling, and maintaining the three vital QA trackers: CFV Issues Identified, Onsite QAA Issues, and QA File Verifications.

As you progress, you will gain hands-on insights into delivery oversight, including conducting Client File Verifications (CFVs), managing provider communications, and facilitating internal moderation. The financial and reporting modules will ensure you are fully prepared to handle Expected Expenditure (EE) calculations, monthly invoicing, and both quarterly and annual reporting. Finally, the course outlines your first 90 days in the role, providing a clear roadmap for success, complete with a sign-off checklist and continuous improvement strategies. Step into your new role with confidence and ensure the highest standards of quality and compliance within the AMEP.

AMEP QA Contract Manager Induction: Planning, Financials, and Reporting

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            <p>Stepping into the role of an AMEP QA Contract Manager requires a comprehensive understanding of quality assurance, financial oversight, and strict reporting protocols. This induction pathway is meticulously designed to equip new managers with the foundational knowledge and practical skills necessary to navigate the complexities of the Adult Migrant English Program (AMEP) quality assurance contract cycle. From mastering essential acronyms and terminology to identifying key stakeholders, core software systems, and critical reference documents, this course establishes a solid baseline for daily responsibilities. Participants will explore the broader landscape of the role, ensuring they are fully prepared to manage the intricate balance of compliance, provider communication, and internal moderation.</p>

<p>As you progress through the modules, the curriculum delves deeply into the critical operational phases of the contract lifecycle. You will learn how to execute the annual QA plan, maintain vital compliance logs—including the CFV and Onsite QAA Issues Identified Trackers—and oversee delivery through rigorous client file verifications and quality assurance assessments. Furthermore, the course provides step-by-step guidance on managing the financial cycle, such as calculating Expected Expenditure (EE) and processing monthly invoices, alongside drafting comprehensive quarterly and annual reports. Culminating in a structured 90-day learning arc, practical tasks, and a formal sign-off checklist, this training ensures a seamless transition into the role, empowering you to drive continuous improvement and uphold the highest standards of contract management.</p>
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