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Module 6: Data & Performance Management

Lesson 6.1: KPI Dashboard Basics

Assignments and Quiz

Lesson 6.2: Territory & Crew Capacity Planning

Lesson 6.3: Reporting to Leadership / Boards

Module 7: Upsells, Add-Ons & Profit Expansion

Lesson 7.1: The Add-On Menu

Lesson 7.2: Seasonal Campaigns

Lesson 7.3: Upsell SOP

Lesson 7.4: Partner Referrals

Module 8: Renewal & Retention Systems

Lesson 8.1: Renewal Kit Overview

Lesson 8.2: Renewal Timeline

Lesson 8.3: Case Studies & Testimonials

Lesson 8.4: Client Portal Access

Module 9: Leadership, Culture & Communication

Lesson 9.1: Communicating with Property Managers

Lesson 9.2: Crew Training & Consistency

Lesson 9.3: Customer Experience Excellence

Lesson 9.4: Continuous Improvement

Final Quiz

Quiz

Answer Key

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ADMIN - ACED Certification Program Part:2

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