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The Four Lenses

Assess the Person

Assess the Problem

Assess the Context

Assess Responsibility

Scenario: Two Missed Milestones

What do you actually know?

Scenario: Correcting a Client Error

Who should own which part?

The Four Assess Lenses — Visual Map

Why These Answers? — Assess

Teach learners to assess the person, problem, context, and responsibility before choosing a response.

Use four lenses—Person, Problem, Context and Responsibility—to understand what the situation requires before acting.

A — Assess

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