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D3: Contain the Damage

D3 – Interim Containment Action

D4: Find the Root Cause

D4 – Finding the Root Cause

Containment & Root Cause Checkpoint

Covers containing the problem so customers stay protected while the investigation continues, and the discipline of actually finding the root cause — including how to think about multiple and interacting causes.

With the problem clearly defined, the 8D process moves into two disciplines: shielding the customer from further damage while the investigation continues (D3), and the careful work of actually finding the root cause (D4).

8D Methodology: Containment & Root Cause (D3-D4)

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