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Managing a non-compliant delivery

You can't dodge it by turning the truck away

Assess, don't just react

Have a procedure, record and flag

Check: does refusing entry absolve you?

Check: when is it reasonable to refuse?

Check: the repeat offender

A non-compliant truck arrives. You're a party whether it enters or not, and turning it away can itself be a breach. Assess the risk of entry against the risk of refusal, respond to obvious defects and visible unfitness, and have a written procedure you record and act on.

Turning a bad truck away is not an automatic get-out, and it can be a breach in its own right. Learn to assess and manage a non-compliant delivery, not just react to it.

5. The right to reject, the duty to flag

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